Senior User Researcher — Lead User‑Centred Design (Hybrid)

UK Home Office; Sheffield; Hybrid; GBP 62,109 - 66,229; Full time

Benefits offered by this job

Civil service pension

Flexible working options

25 days annual leave

Exceptional achievements reward scheme

Job summary

The UK Home Office is seeking a Senior User Researcher to enhance user-centred products and services. This hybrid role, based in Croydon, Liverpool or Sheffield, offers a salary between £62,109 and £66,229 plus a skills allowance.

The ideal candidate will lead user research initiatives, support agile workflows with user-centred design practices, and communicate actionable insights to inform policy decisions.

Expect extensive benefits including a civil service pension, flexible working options, generous annual leave, and special parental leave arrangements.

Qualifications

• Experience of establishing and leading user‑centred design culture.
• Ability to embed user‑centred design practices in agile workflows.
• Strong communication skills to advocate for user‑centred approaches.

Responsibilities

• Make a lasting impact on user‑centred products and services.
• Support teams to adopt effective user research methods.
• Communicate insights from research to drive service design change.

Skills

User Research

Managing People and Leading

Analysis and Synthesis

Communicate, persuade and advocate

Research Ethics

Accessibility and inclusion

Job description

The UK Home Office is seeking a Senior User Researcher to enhance user-centred products and services. This hybrid role, based in Croydon, Liverpool or Sheffield, offers a salary between £62,109 and £66,229 plus a skills allowance.

The ideal candidate will lead user research initiatives, support agile workflows with user-centred design practices, and communicate actionable insights to inform policy decisions.

Expect extensive benefits including a civil service pension, flexible working options, generous annual leave, and special parental leave arrangements.