Senior User Researcher

Bupa; Stretford; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension and life insurance

onsite gyms or local discounts

Other employee benefits

Job summary

Bupa is seeking a Senior User Researcher to plan, design and lead research activities that uncover deep insights into how customers use its health and wellbeing products in the UK.

You will work with a cross-functional team of researchers, designers and content specialists to ensure our offerings are customer-centric. The role supports growth of the User Research function and processes across squads.

Qualifications

• 3–5 years in user/UX research.
• Experience with generative and evaluative methods.
• Proven ability to lead research projects end-to-end.
• Experience researching sensitive topics.
• Accessibility-related project experience is a plus.
• Experience using analytics data to inform design decisions.

Responsibilities

• Plan and carry out user research activities end-to-end, enabling teammates.
• Collaborate with multidisciplinary teams to design experiences.
• Act as an embedded researcher across two squads.
• Identify opportunities for research to support design decisions.
• Help grow and mature the User Research function and processes.
• Deepen understanding of customers and advocate for their needs.

Skills

User research

Generative research

Project leadership

Stakeholder advocacy

Agile teamwork

Tools

Adobe Analytics

FullStory

Job description

Job Description:

Senior User Researcher

Salary: Up to £55,100 (DOE)
Location status: Hybrid Working (2 days in the office)
Location: Bupa Place, Manchester or Angel Court, London
Role Type: Permanent
Shift pattern: Full time – 37.5 hours

We make health happen

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.

As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

Key Responsibilities

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across two squads
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
• You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
• You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.

What We’re Looking For

• Around 3- 5 years research experience – most likely as a User/UX researcher but we’re open to candidates from Market/Social research backgrounds who can demonstrate a good level of knowledge/transferable skills.
• Experience across generative and evaluative research methodologies
• Demonstrated ability to lead research projects from start to finish
• Experience of undertaking research with sensitive audiences/around sensitive topics
• Background in working on projects related to accessibility
• Confident working with analytics data (we use Adobe Analytics and FullStory)
• Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
• Experience working as part of Agile teams

Benefits

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.