Senior Digital Product Manager

Bupa; Stretford; Hybrid; GBP 74,000 - 93,000; Full time

Benefits offered by this job

25 days holiday

10% Management Bonus

Bupa health insurance

Enhanced pension

Online discounts

Job summary

Bupa is seeking a Senior Digital Product Manager to own a key digital product area within the My Bupa App, shaping customer experiences across multiple business units. The role offers hybrid flexibility with offices in Salford Quays or London and a permanent, full-time contract.

Salary ranges from £74,000 to £92,500, reflecting experience and impact. You will lead discovery, partner with design and engineering, and influence investment decisions while coaching other product managers and driving

Qualifications

• Significant experience in Digital Product Management within customer-facing digital products.
• Proven track record delivering measurable business and customer outcomes.
• Strong stakeholder management and influencing skills, with the confidence to engage at senior levels.
• Experience working within cross-functional product teams alongside Design and Engineering.
• The ability to navigate ambiguity, break down complex challenges and create clear plans for delivery.
• Strong product discovery skills, including user research, experimentation and validation.
• A data-driven approach, using metrics and insights to inform decision making.
• Excellent communication and presentation skills.

Responsibilities

• Lead discovery activities to identify customer problems, validate opportunities and define solutions.
• Work closely with Engineering Managers and Design Leads to create seamless customer experiences.
• Guide product investment decisions, balancing customer needs, commercial priorities and technical considerations.
• Align multiple stakeholders around a common vision and influence decisions across complex business areas.
• Help simplify challenging problems, bringing clarity and direction in ambiguous environments.
• Use data, customer insight and experimentation to make evidence-based product decisions.
• Lead product initiatives that improve how customers access and manage services across Bupa's different business areas.
• Support and coach Product Managers while contributing to the development of product best practice.

Skills

Digital product management

Stakeholder management

Cross-functional teams

Discovery skills

Data-driven decisions

Communication skills

Delivery capability

Job description

Senior Digital Product Manager
Locations: Bupa Place, Salford Quays M50 3SP or Angel Court, London EC2R 7HJ - flexible, hybrid office 2 days per week
Contract: Permanent, Full-Time 37.5 hours per week
Salary £74,000 - £92,500 depending on experience

Role Overview

At Bupa, we're transforming the way customers interact with us through digital products that make managing health and wellbeing simpler, more intuitive, and more connected.

We're looking for a Senior Digital Product Manager to lead one digital product areas within My Bupa App, our digital front door serving customers across multiple business units. This is an opportunity to influence products used by thousands of customers, steer significant investment, and help solve complex customer and business challenges at scale.

You'll work at the heart of a multidisciplinary environment, partnering closely with Design, Engineering, Data and business stakeholders to identify the most valuable problems to solve and ensure we're delivering meaningful outcomes for both customers and the business.

What you will do

• Lead discovery activities to identify customer problems, validate opportunities and define solutions.
• Work closely with Engineering Managers and Design Leads to create seamless customer experiences.
• Guide product investment decisions, balancing customer needs, commercial priorities and technical considerations.
• Align multiple stakeholders around a common vision and influence decisions across complex business areas.
• Help simplify challenging problems, bringing clarity and direction in ambiguous environments.
• Use data, customer insight and experimentation to make evidence-based product decisions.
• Lead product initiatives that improve how customers access and manage services across Bupa's different business areas.
• Support and coach Product Managers while contributing to the development of product best practice.

We're interested in experienced product leaders who combine strategic thinking with strong delivery capability.

You'll bring:

• Significant experience in Digital Product Management within customer-facing digital products.
• A proven track record of delivering measurable business and customer outcomes.
• Strong stakeholder management and influencing skills, with the confidence to engage at senior levels.
• Experience working within cross-functional product teams alongside Design and Engineering.
• The ability to navigate ambiguity, break down complex challenges and create clear plans for delivery.
• Strong product discovery skills, including user research, experimentation and validation.
• A data-driven approach, using metrics and insights to inform decision making.
• Excellent communication and presentation skills.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You’ll receive the following benefits and more:

• 25 days holiday + bank hols, increasing through length of service, with option to buy or sell.
• 10% Management Bonus based on personal and company performance
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.