Senior User Researcher

Bupa; Salford; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Life insurance

Onsite gyms

Online discounts

Job summary

Bupa Place in Manchester or Angel Court, London, is seeking a Senior User Researcher to plan, design and lead research activities that reveal how users interact with our digital products. You will work with a multidisciplinary team to uncover user needs and inform proposition, service and interaction design.

The role is permanent, full-time, with hybrid work and a focus on accessible research, advocating for user insights within an Agile environment.

Qualifications

• 3–5 years research experience or transferable skills from related research fields.
• Experience with generative and evaluative research methodologies.
• Ability to lead end-to-end research projects.

Responsibilities

• Plan and carry out user research activities with the team, owning the process end-to-end.
• Embed as a researcher across two squads and spot opportunities for research.
• Build and improve research processes and educate stakeholders about user needs.

Skills

Research experience

Generative research

Evaluative research

Lead projects

Accessibility knowledge

Analytics literacy

Agile teams

Tools

Adobe Analytics

FullStory

Job description

Job Description: Senior User Researcher

Salary: Up to £55,100 (DOE)

Location status: Hybrid Working (2 days in the office)

Location: Bupa Place, Manchester or Angel Court, London

Role Type: Permanent

Shift pattern: Full time – 37.5 hours

We make health happen You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK. As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric. As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

Key Responsibilities

You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business. You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved. You’ll be working as an embedded researcher across two squads Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support. You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working. You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.

What We’re Looking For

• Around 3- 5 years research experience – most likely as a User/UX researcher but we’re open to candidates from Market/Social research backgrounds who can demonstrate a good level of knowledge/transferable skills.
• Experience across generative and evaluative research methodologies
• Demonstrated ability to lead research projects from start to finish
• Experience of undertaking research with sensitive audiences/around sensitive topics
• Background in working on projects related to accessibility
• Confident working with analytics data (we use Adobe Analytics and FullStory)
• Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
• Experience working as part of Agile teams

Benefits Benefits

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type: Full time Job Area: PR , Marketing & Brand Locations: Bupa Place

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.