Senior Training and Digital Learning Specialist

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent healthcare organization in Reading is seeking an experienced Senior Training and Digital Learning Specialist to lead the design and delivery of digital training programs. This role will ensure the proficiency of clinical and non-clinical staff in healthcare systems, enhancing patient care delivery. Key responsibilities include overseeing training initiatives, collaborating with teams to achieve digital objectives, and managing the training system's effectiveness. Ideal candidates should have a degree in IT or healthcare and several years of experience in a comparable setting.

Qualifications

• 5+ years as a healthcare trainer within the NHS or similar setting.
• Excellent subject matter knowledge of adult learning principles.
• Proven ability to lead and manage the training life-cycle.

Responsibilities

• Design and develop comprehensive digital training programs.
• Collaborate with clinical and operational leads to ensure training is effective.
• Lead the planning and execution of digital training rollouts.

Skills

Managing training projects

Foundational Training Knowledge

Leading Training Teams

Training Collateral Creation

Training Delivery Proficiency

Advanced digital proficiency

Proactive communication

Expert user of Cerner EPR

Education

Degree in Computer Science, Digital Media, IT, or Healthcare

Professional certification in adult training or education

Tools

MS Project

Jira

Excel

Job description

Senior Training and Digital Learning Specialist

Working in closely with the Knowledge and Training Lead, the Senior Training and Digital Learning Specialist is responsible for the overall design, development, delivery, and evaluation of training programs related to digital applications.

This key role ensures that all clinical and non-clinical staff are proficient in the use of critical healthcare systems, contributing directly to the safe, efficient, and effective delivery of patient care across the Trust.

The post holder will assist the Knowledge Training and Digital Learning Lead in managing the Digital Training and Learning Team, providing leadership, direction, and oversight.

Main duties of the job

Design and develop high-quality, comprehensive digital training programs (e-learning, classroom, virtual, self-study) to ensure all staff are trained in accordance with their roles and responsibilities, and that training aligns with clinical workflows and operational needs.

Collaborate actively with clinical, operational and project management leads to develop comprehensive training and support that ensures effective user adoption and achieves strategic digital objectives.

Lead the planning and execution of digital training rollouts, clearly defining and communicating timelines, milestones, and deliverables.

Lead the training team to deliver effective, specialist, role-specific training for all staff groups (including clinical and administrative staff).

Lead on ensuring the quality and effectiveness of training collateral, training delivery and all training related support.

Establish and manage evaluation mechanisms to assess training effectiveness, measure user proficiency, gather satisfaction data, and implement continuous program improvements.

Oversee the management, administration, and effective use of training systems, training collateral repositories, and the Learning Management System (LMS).

Provide coaching, mentoring, and continuous professional development guidance to the training team.

Ensure training activities maximise the Trust's financial efficiency by minimising system errors and supporting staff competence and confidence when using Trust's digital systems.

About us

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Job responsibilities

Please refer to the attached Job Description to review the full details of the responsibilities for the post of Senior Training and Digital Learning Specialist.

Person Specification

Training knowledge, instructional design, managing training teams and training projects

• Managing training projects: Proven ability to lead and manage the entire training life-cycle for complex clinical applications (e.g., Cerner EPR and/or related digital systems), from initial scoping and Training Needs Analysis (TNA) through to delivery and completion. This management encompasses designing and producing high-quality, multi-format collateral, adhering to strict project timelines, and efficiently scheduling all training resources and activities to meet the needs of diverse clinical and operational audiences.
• Foundational Training Knowledge: Excellent subject matter knowledge of adult learning principles and instructional design. Able to demonstrate the practical application of core training methodologies and needs analysis to create effective, inclusive training for diverse audiences. Supported by professional qualifications or significant equivalent experience.
• Leading Training Teams: The ability to manage and lead training teams, with proven experience of providing strategic direction, oversight, support, and motivation. This includes effective performance management and the demonstrable ability to mentor, coach, and ensure the professional development and quality consistency of junior trainers.
• Training Collateral Creation: Uses advanced digital skills to personally create and manage high-quality training collateral (e-learning, guides, videos). Demonstrates attention to detail and an innate understanding of training quality to ensure all training assets effectively support learning outcomes and user adoption across the organization.
• Training Delivery Proficiency: Excellent written and verbal communication skills are required, utilizing active listening to clearly present and tailor complex information to all organizational levels. Possesses the proven ability to quickly assess needs and adapt engaging and effective multi-modal training delivery and support (in-person, virtual, coaching, floor walking, etc.) to effectively meet the specific needs of diverse clinical and operational staff within a healthcare context (e.g., NHS).
• Proficient in leveraging recognized Project Management (PM) software (e.g., MS Project/Planner, Jira) to actively support and oversee training projects and their deliverables. Demonstrates expertise in using these tools, alongside advanced Excel skills, to efficiently track progress, perform detailed analysis of training data, accurately report on project status, and measure overall training effectiveness.
• Holds a professional certification in adult training or education (e.g., TAP, CIPD, CertEd, Awards in Education and Training) or equivalent experience.
• Experience facilitating practical knowledge transfer sessions, conducting structured coaching activities, and performing quality assurance audits (e.g., side-by-side observation, feedback loops, delivery audits) for junior trainers.
• Proactive communication and exceptional stakeholder management skills. Proven ability to lead training initiatives through collaborative work with digital and clinical teams, effectively managing expectations, anticipating conflicts, and securing crucial buy-in across all organizational levels.

Digital experience, EPR experience and healthcare policies knowledge

• Advanced digital proficiency across key healthcare platforms (EPR/Cerner, MS 365, LMS) and advanced content creation tools (e.g., e-learning authoring, video editing) for producing high-quality, engaging, multi-media training content.
• Expert user of the Cerner Millennium EPR system (or equivalent), with comprehensive functional knowledge and a deep understanding of clinical, administrative, and operational workflows.
• Possess a strong working knowledge of NHS operating practices, key policies, and organizational procedures, including patient clinical pathways and routes to care. Understands relevant healthcare governance, statutory, and regulatory frameworks (e.g., CQC, GDPR).
• A degree (or equivalent professional experience) in a field such as Computer Science, Digital Media, IT, or Healthcare.
• Ideally 5+ years of demonstrable experience as a healthcare trainer within the National Health Service (NHS) or a similar complex clinical setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Knowledge, Training and Digital Learning Lead