Senior Train Guard & On-Train Service Lead

Arriva Group; Bradford; On-site; GBP 30,000 - 38,000; Full time

Job summary

Arriva Group in Bradford is seeking a Senior Conductor to undertake Train Guard duties, lead the on-train team and ensure safe, punctual, economical operation.

You'll manage on-train revenue collection, customer announcements, and uphold safety standards while promoting the Grand Central Railway image with customers on trains and stations.

This role requires adherence to industry rules, competence checks, and a strong customer-service focus in a demanding transport environment.

Qualifications

• Thorough knowledge of operational rules and safety standards.
• Excellent non-technical skills.
• Ability to make decisions under pressure.
• Meets industry medical requirements for train workers.

Responsibilities

• Undertake Train Guard responsibilities safely and punctually.
• Lead on-train team and manage customer service delivery.
• Oversee on-train revenue collection and seat reservations.
• Ensure timely on-train customer announcements and safety compliance.

Skills

Operational rules & safety

Customer service focus

Decision making under pressure

Team collaboration

Job description

Arriva Group in Bradford is seeking a Senior Conductor to undertake Train Guard duties, lead the on-train team and ensure safe, punctual, economical operation.

You'll manage on-train revenue collection, customer announcements, and uphold safety standards while promoting the Grand Central Railway image with customers on trains and stations.

This role requires adherence to industry rules, competence checks, and a strong customer-service focus in a demanding transport environment.