Senior Conductor-Talent Pool

Arriva TrainCare; Bradford; Remote; GBP 34,000 - 42,000; Full time

Job summary

Arriva TrainCare at Bradford Interchange seeks a Senior Conductor to lead the on-train team, deliver revenue collection and customer service, and ensure safe, punctual operations. You will act in line with company policies and industry rules, guiding staff and maintaining high service standards on trains and stations.

The role requires strong decision-making under pressure, teamwork, and a customer-focused mindset, with a clear understanding of safety protocols and revenue procedures.

Qualifications

• Thorough knowledge of operational rules, regulations, instructions for train guards and company standards.
• Excellent non-technical skills and ability to decide under pressure.
• Meets industry medical requirements for train workers and maintains safety culture.
• Team-oriented, customer focused and able to work across departments.
• Trained in operation of on-train revenue collection equipment.

Responsibilities

• Undertake Train Guard responsibilities safely, punctually and economically.
• Lead on-train team and manage customer service delivery and revenue duties.
• Promote Arriva TrainCare image of customer service when on stations, trains or in customer-facing roles.
• Make operational and customer service decisions following industry and company standards.

Skills

Operational rules & safety

Problem solving under pressure

Customer focus

Decision making

Teamwork

Revenue collection equipment operation

Job description

## Senior Conductor-Talent PoolApply: Bradford Interchange Station: Full time: Posted Yesterday: End Date: October 20, 2026 (12 days left to apply): JR033071Role Details Job Title Senior Conductor Department Operations Location Bradford Reporting line Operations Delivery Manager Safety Critical Post Yes On Call Required NoPurpose of the Role Undertake Train Guard responsibilities in line with industry and company standards, rules and policies in a safe, punctual and economical manner. Lead the on-train team and manage on-train customer service delivery and revenue duties. Promote the Grand Central Railway image of customer service at all times whilst on stations, on trains, or at any other time when your duties are customer facing. To make operational and customer service decisions in line with industry and company standards, rules and policies, in a safe, punctual and economical manner. Principal Accountabilities Ensure your personal safety and that of others at all times. Maintain a safe and tidy working environment Comply with all relevant rules, procedures and policies. Undergo competence/proficiency assessments as required by company procedures and the Safety Management System (SMS) Maintain currency of route or train knowledge and notify line manager immediately of any route or train knowledge shortfalls Identify, locate and where necessary rectify or suitably tend to on-train faults. Follow the correct fault reporting procedures Manage on-train requirements such as seat reservations, ensuring appropriate train presentation, timely and appropriate on-train customer announcements Ensure having received and understood any notices, bulletins or other information relating to job and where required confirm receipt these in the prescribed manner. Maintain currency of all personal publications and equipment Communicate effectively with and assist staff and customers in the interests of safety and customer service Wear uniform and safety clothing provided Key Contacts Internal Main contacts include: Depot manager, Rosters, Service Delivery Managers, Train Drivers, Customer Service Assistants, Fleet and revenue teams, all departments across GC and Arriva. External Main contacts include: Customers, onboard security, control, station staff, transport police Person Specification Abilities, Skills & Knowledge Essential Thorough knowledge of operational rules, regulations, instructions relating to train guards, including company policies and standards for safe train operations Excellent non-technical skills Good decision maker, able to work well under pressure Meets industry medical requirements for train worker Team-orientated and customer focussed Trained in operation of on-train revenue collection equipment and