Senior Conductor-Talent Pool

Grand Central Railway Company Limited; Bradford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Grand Central Railway in Bradford is seeking a Senior Conductor to lead the on-train team and perform guard duties, ensuring punctual, safe, and economical passenger service. You will oversee on-train customer service delivery, manage seat reservations and on-train announcements, and handle revenue duties with a strong emphasis on customer care.

The role requires thorough knowledge of operational rules, the ability to work under pressure, and adherence to company standards.

Qualifications

• Thorough knowledge of operational rules, regulations and company policies.
• Excellent non-technical skills.
• Good decision maker, able to work well under pressure.
• Meets industry medical requirements for train worker.
• Team-oriented and customer focused.
• Trained in operation of on-train revenue collection equipment.

Responsibilities

• Maintain personal safety and that of others at all times.
• Maintain a safe and tidy working environment.
• Comply with all relevant rules, procedures and policies.
• Undergo competence/proficiency assessments as required by procedures and SMS.
• Maintain currency of route or train knowledge and notify line manager of shortfalls.
• Identify, locate and rectify on-train faults and follow fault reporting procedures.
• Manage on-train requirements such as seat reservations and announcements.
• Ensure receipt of notices, bulletins or information relating to the job and confirm receipt where required.
• Maintain currency of all personal publications and equipment.
• Communicate effectively with staff and customers in the interests of safety and service.
• Wear uniform and safety clothing provided.

Skills

Operational rules

Decision making under pressure

Customer focus

Teamwork

Job description

Role Details

Job Title Senior Conductor

Department Operations

Location Bradford

Reporting line Operations Delivery Manager

Safety Critical Post Yes

On Call Required No

Purpose of the Role Undertake Train Guard responsibilities in line with industry and company standards, rules and policies in a safe, punctual and economical manner. Lead the on-train team and manage on-train customer service delivery and revenue duties. Promote the Grand Central Railway image of customer service at all times whilst on stations, on trains, or at any other time when your duties are customer facing. To make operational and customer service decisions in line with industry and company standards, rules and policies, in a safe, punctual and economical manner.

Principal Accountabilities

• Ensure your personal safety and that of others at all times.
• Maintain a safe and tidy working environment
• Comply with all relevant rules, procedures and policies.
• Undergo competence/proficiency assessments as required by company procedures and the Safety Management System (SMS)
• Maintain currency of route or train knowledge and notify line manager immediately of any route or train knowledge shortfalls
• Identify, locate and where necessary rectify or suitably tend to on-train faults. Follow the correct fault reporting procedures
• Manage on-train requirements such as seat reservations, ensuring appropriate train presentation, timely and appropriate on-train customer announcements
• Ensure having received and understood any notices, bulletins or other information relating to job and where required confirm receipt these in the prescribed manner.
• Maintain currency of all personal publications and equipment
• Communicate effectively with and assist staff and customers in the interests of safety and customer service
• Wear uniform and safety clothing provided

Key Contacts

Internal Main contacts include: Depot manager, Rosters, Service Delivery Managers, Train Drivers, Customer Service Assistants, Fleet and revenue teams, all departments across GC and Arriva. External Main contacts include: Customers, onboard security, control, station staff, transport police

Person Specification

Abilities, Skills & Knowledge Essential

• Thorough knowledge of operational rules, regulations, instructions relating to train guards, including company policies and standards for safe train operations
• Excellent non-technical skills
• Good decision maker, able to work well under pressure
• Meets industry medical requirements for train worker
• Team-orientated and customer focussed
• Trained in operation of on-train revenue collection equipment

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.