Customer Service Assistant

Grand Central Railway Company Limited; Bradford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Free Travel on Grand Central services

Concessionary travel on Arriva Trains

Employee Assistance Programme

Friends & Family Passes

Medical Insurance

Wellness Package

Cycle to Work Scheme

Job summary

Grand Central is hiring a Customer Service Assistant in Bradford to support passengers and manage on-board catering, contributing to a safe and pleasant journey. The role spans early mornings to late evenings, across seven days, in a busy rail environment.

Successful candidates will bring strong customer service skills, initiative, and the ability to adapt to changing situations. Training is provided, with a 12-month FTC and opportunities for progression for the right person.

Qualifications

• Essential: Strong customer service skills.
• Ability to work safely under pressure.
• Be able to use your initiative.
• Great communication skills.
• Be able to work as part of a team but also comfortable working alone.
• Confident and able to make decisions.
• Be able to pass a rail safety medical including drug and alcohol testing.
• Be able to work a variety of shifts across a 7 day rota.
• Desirable: Basic food hygiene certification.

Responsibilities

• Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
• Provision and management of on-board catering retail.
• Undertake all associated stock, storage and waste management requirements.
• Ensure personal safety and that of others at all times.

Skills

Customer service

Pressure handling

Communication skills

Team player

Decision making

Rail safety medical

Flexible shifts

Job description

Job Title

Join the Grand Central Team as a Customer Service Assistant!

Organisation; Grand Central Location: Bradford Salary: £24,479 rising to £28,332 upon completion of training Contract: 12 month FTC.

Candidates who meet the required assessment criteria at interview but are not offered the available FTC position will be placed in a talent pool and considered for future vacancies as they arise.

About Us

We are an open-access train operator linking the North East and West Yorkshire with London, which means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007. Calling at the smaller stations means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations.

The Role

To be successful in the role, you will need to have a passion for customer service, be able to use your initiative and adapt to changing scenarios day to day. In return we can promise you an exciting role where no two days are the same, offer excellent training & support through the onboarding process and further career opportunities for the right candidate. Grand Central run services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial.

What will I be doing as a Customer Service Assistant?

• Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
• Provision and management of on-board catering retail.
• Undertake all associated stock, storage and waste management requirements.
• Ensure personal safety and that of others at all times.

This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives on the challenges of unexpected events.

What will I need to be successful as a Customer Service Assistant?

• Essential: Strong customer service skills
• Ability to work safely under pressure
• Be able to use your initiative
• Great communication skills
• Be able to work as part of a team but also comfortable working alone.
• Confident and able to make decisions
• Be able to pass a rail safety medical including drug and alcohol testing
• Be able to work a variety of shifts across a 7 day rota

Desirable: Basic food hygiene certification

This role is subject to a telephone medical if successful and must meet industry medical requirements.

Grand Central Benefits

• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life Unlimited
• Free Travel for you and your immediate family on all Grand Central services.
• In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
• Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
• Benefits available upon completion of probation period (3-6 months): Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
• Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
• Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit)
• Child Care Vouchers Scheme
• Cycle to Work Scheme
• Arriva Village employee rewards and benefits scheme

Company and Culture

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures.

Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys.

With buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe.

Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this!