Senior Technical Systems Analyst | Change & UAT Lead

James Andrews Technology; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Job summary

James Andrews Technology is seeking a Senior Technical Systems Analyst for a large housing association in Birmingham. In this role you will join the Digital Services team, acting as the technical expert to ensure new and changed systems go live smoothly, stay reliable and are maintainable before go-live.

You will own the change schedule, manage upgrades and patches, lead UAT with business users, and contribute to disaster recovery planning.

Qualifications

• At least 3 years in an application support, service transition or systems analyst role.
• Experience working in an ITIL or IT service management environment.
• SQL scripting and SSMS, and experience building reports in SQL Server and SSRS.
• Experience maintaining test environments, plus a good understanding of the software release lifecycle.
• An understanding of systems architecture, and the ability to spot single points of failure.
• Working knowledge of Office 365 and cloud services.
• Strong analytical skills, and the ability to turn business needs into technical requirement.

Responsibilities

• Planning, testing and deploying technical changes through formal change management, and reviewing any failed changes.
• Managing system upgrades and patches, and coordinating UAT with business users, including writing and maintaining test scripts.
• Carrying out operational readiness assessments so that new services can be supported, are reliable and can be maintained before they go live.
• Planning releases and deployments for new features and functionality.
• Maintaining configuration records covering key systems, interfaces and third-party suppliers.
• Supporting disaster recovery planning and testing for the housing management system.
• Acting as a technical expert on digitisation projects, and working with software vendors on product roadmaps, including attending user groups.
• Handling second-line Service Transition tickets alongside the Service Desk and Infrastructure teams.
• Producing documentation and training for users, and leading continuous improvement in Service Transition processes.

Skills

SQL scripting

SSMS

SQL Server SSRS

ITSM ITIL

UAT coordination

Change management

Analytical thinking

Stakeholder communication

Tools

Power BI

Azure

Microsoft certifications

Job description

James Andrews Technology is seeking a Senior Technical Systems Analyst for a large housing association in Birmingham. In this role you will join the Digital Services team, acting as the technical expert to ensure new and changed systems go live smoothly, stay reliable and are maintainable before go-live.

You will own the change schedule, manage upgrades and patches, lead UAT with business users, and contribute to disaster recovery planning.