Business Change Analyst

Gravitas Recruitment Group (Global) Ltd; West Midlands; Hybrid; GBP 65,000 - 101,000; Full time

Job summary

Gravitas Recruitment Group (Global) Ltd. seeks a Business Readiness Analyst to support Housing Management System transformation in a hybrid West Midlands setting. The role focuses on planning readiness, engaging stakeholders, and delivering assurance for go-live across multiple delivery phases.

You will lead readiness assessments, translate programme changes into operational actions, and create clear training and comms plans to ensure smooth adoption by housing services teams and suppliers.

Qualifications

• Proven experience in business readiness, business change, or organisational change within transformation programmes.
• Strong stakeholder engagement and influencing skills (including senior stakeholders).
• Experience delivering readiness and business impact assessments.
• Confident leading a workstream with minimal supervision.
• Excellent communication, facilitation, and relationship-building skills.

Responsibilities

• Lead and coordinate business readiness activity across impacted teams.
• Run business readiness assessments and change impact assessments.
• Translate programme changes into clear operational impacts and required actions.
• Build and maintain a Business Readiness Plan to keep delivery on track.
• Engage stakeholders across operational and support functions to drive buy-in and adoption.
• Identify readiness risks, agree mitigations, and track actions through to completion.
• Define training, communications, equipment, and support needs for rollout.
• Set readiness measures and provide assurance reporting to programme leadership.
• Support go-live planning and readiness sign-off for each implementation phase.

Skills

Stakeholder engagement

Change management

Communication

Facilitation

Relationship building

Lead workstream

Job description

Business Readiness Analyst (Housing Management System Transformation) — Contract (Outside IR35)

Help shape how a major social housing organisation works day-to-day by making sure teams are truly ready to adopt a new Housing Management System. This is a high-impact role at the heart of a large transformation programme. This is perfect for someone who enjoys bringing clarity, structure, and momentum to complex change.

Overview

We are looking for an individual to support the delivery of a phased implementation of a new Housing Management System. As the Business Readiness Analyst / Lead, you’ll work closely with programme, change, and people teams to assess impacts, engage stakeholders, and create the plans and assurance needed for a successful go-live.

• Location: Hybrid (West Midlands)
• Start: ASAP
• Day rate: Dependent on experience

Key Responsibilities

• Lead and coordinate business readiness activity across impacted teams.
• Run business readiness assessments and change impact assessments.
• Translate programme changes into clear operational impacts and required actions.
• Build and maintain a Business Readiness Plan to keep delivery on track.
• Engage stakeholders across operational and support functions to drive buy-in and adoption.
• Identify readiness risks, agree mitigations, and track actions through to completion.
• Define training, communications, equipment, and support needs for rollout.
• Set readiness measures and provide assurance reporting to programme leadership.
• Support go-live planning and readiness sign-off for each implementation phase.

Must-Have Experience

• Proven experience in business readiness, business change, or organisational change within transformation programmes.
• Strong stakeholder engagement and influencing skills (including senior stakeholders).
• Experience delivering readiness and business impact assessments.
• Confident leading a workstream with minimal supervision.
• Excellent communication, facilitation, and relationship-building skills.
• Experience working in complex operational and/or regulated environments, ideally social housing, repairs or asset management.

Nice-to-Have

• Social housing experience.
• Housing management / repairs / asset management / customer services transformation exposure.