Technical Business Analyst - eDV

CB Consulting; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

CB Consulting seeks a Senior Business Analyst/Business Change Consultant to lead complex transformation and service improvement programmes. You will translate business objectives and user needs into practical solutions that can be implemented and sustained in live service.

The role involves running discovery sessions, defining requirements, mapping user journeys and operating models, and guiding change adoption across multi-supplier environments to improve service quality and operational

Qualifications

• Strong business analysis and business change experience in complex environments.
• Experience in requirements gathering, facilitation and stakeholder management.
• Understanding of service design, operating models and service transition.
• Awareness of service management, SIAM principles and multi-supplier governance.
• Strong analytical, communication and problem-solving skills.
• Ability to work independently, manage ambiguity and influence stakeholders.

Responsibilities

• Lead discovery sessions, workshops and stakeholder engagement.
• Define business and service requirements, assess options and develop recommendations.
• Develop user journeys, process models and future-state operating models.
• Lead change impact assessments, readiness planning and adoption activities.
• Support service integration, governance and transition across multi-supplier environments.
• Contribute to operational handover, benefits tracking and continuous improvement.

Skills

Business analysis

Business change

Requirements gathering

Facilitation

Stakeholder management

Service design

Operating models

Service transition

SIAM

Analytical thinking

Communication

Problem solving

Influence stakeholders

Adaptability

Education

Job description

Senior Business Analyst

We are seeking an experienced Senior Business Analyst / Business Change Consultant to support complex transformation and service improvement programmes. You will lead analysis and change activity, translating business objectives and user needs into practical solutions that can be successfully implemented and sustained in live service.

Key Responsibilities

• Lead discovery sessions, workshops and stakeholder engagement.
• Define business and service requirements, assess options and develop recommendations.
• Develop user journeys, process models and future-state operating models.
• Lead change impact assessments, readiness planning and adoption activities.
• Support service integration, governance and transition across multi-supplier environments.
• Contribute to operational handover, benefits tracking and continuous improvement.
• Essential Skills & Experience
• Strong business analysis and business change experience in complex environments.
• Experience in requirements gathering, facilitation and stakeholder management.
• Understanding of service design, operating models and service transition.
• Awareness of service management, SIAM principles and multi-supplier governance.
• Strong analytical, communication and problem-solving skills.
• Ability to work independently, manage ambiguity and influence stakeholders.

The ideal candidate will be practical, collaborative and outcome-focused, able to bring clarity to complex challenges and deliver change that improves service quality and operational performance.