Senior Technical Systems Analyst

James Andrews Technology; Birmingham; In loco; GBP 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

James Andrews Technology is seeking a Senior Technical Systems Analyst for a large housing association in Birmingham. In this role you will join the Digital Services team, acting as the technical expert to ensure new and changed systems go live smoothly, stay reliable and are maintainable before go-live.

You will own the change schedule, manage upgrades and patches, lead UAT with business users, and contribute to disaster recovery planning.

Competenze

• At least 3 years in an application support, service transition or systems analyst role.
• Experience working in an ITIL or IT service management environment.
• SQL scripting and SSMS, and experience building reports in SQL Server and SSRS.
• Experience maintaining test environments, plus a good understanding of the software release lifecycle.
• An understanding of systems architecture, and the ability to spot single points of failure.
• Working knowledge of Office 365 and cloud services.
• Strong analytical skills, and the ability to turn business needs into technical requirement.

Mansioni

• Planning, testing and deploying technical changes through formal change management, and reviewing any failed changes.
• Managing system upgrades and patches, and coordinating UAT with business users, including writing and maintaining test scripts.
• Carrying out operational readiness assessments so that new services can be supported, are reliable and can be maintained before they go live.
• Planning releases and deployments for new features and functionality.
• Maintaining configuration records covering key systems, interfaces and third-party suppliers.
• Supporting disaster recovery planning and testing for the housing management system.
• Acting as a technical expert on digitisation projects, and working with software vendors on product roadmaps, including attending user groups.
• Handling second-line Service Transition tickets alongside the Service Desk and Infrastructure teams.
• Producing documentation and training for users, and leading continuous improvement in Service Transition processes.

Conoscenze

SQL scripting

SSMS

SQL Server SSRS

ITSM ITIL

UAT coordination

Change management

Analytical thinking

Stakeholder communication

Strumenti

Power BI

Azure

Microsoft certifications

Descrizione del lavoro

We are working with a large, well-established housing association in Birmingham. They’re looking for a Senior Technical Systems Analyst to join their Digital Services team.

You’ll sit in the Service Transition team and be the technical expert who makes sure new and changed systems go live smoothly and stay reliable. You’ll own the change schedule, manage system upgrades and patches, and lead UAT with business users. You’ll also play a key part in keeping the organisation’s housing management system resilient.

This is a great opportunity for an experienced application support or systems analyst who wants a senior role with real influence over how technology is delivered across a social purpose organisation.

What you’ll be doing

• Planning, testing and deploying technical changes through formal change management, and reviewing any failed changes
• Managing system upgrades and patches, and coordinating UAT with business users, including writing and maintaining test scripts
• Carrying out operational readiness assessments so that new services can be supported, are reliable and can be maintained before they go live
• Planning releases and deployments for new features and functionality
• Maintaining configuration records covering key systems, interfaces and third-party suppliers
• Supporting disaster recovery planning and testing for the housing management system
• Acting as a technical expert on digitisation projects, and working with software vendors on product roadmaps, including attending user groups
• Handling second-line Service Transition tickets alongside the Service Desk and Infrastructure teams
• Producing documentation and training for users, and leading continuous improvement in Service Transition processes

What you’ll bring

• At least 3 years in an application support, service transition or systems analyst role
• Experience working in an ITIL or IT service management environment
• SQL scripting and SSMS, and experience building reports in SQL Server and SSRS
• Experience maintaining test environments, plus a good understanding of the software release lifecycle
• An understanding of systems architecture, and the ability to spot single points of failure
• Working knowledge of Office 365 and cloud services
• Strong analytical skills, and the ability to turn business needs into technical requirement

Nice to have

• System administration experience on housing management systems such as NEC/Northgate, MRI, Civica CX, Open Housing or Aareon QL
• Experience leading system upgrades and coordinating UAT
• Power BI, Azure, or Microsoft certifications