Application Support Analyst

James Andrews Technology; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Recommendation scheme of up to £100

Job summary

A social housing organization in the UK seeks an Application Support Analyst to enhance its core business systems, especially its Housing Management System. The ideal candidate will provide expert support for incidents and requests, and interpret business requirements into technical solutions. Strong experience in application support, project management, and stakeholder engagement is crucial for success in this role. The organization offers a supportive environment and is looking for someone who can effectively manage vendor relationships.

Qualifications

• Significant experience of application support within a social housing organisation.
• Strong project management experience in complex housing environments.
• Ability to explain complex processes to non-technical audiences.

Responsibilities

• Provide expert support for incidents and requests related to core business applications.
• Interpret business requirements and translate these into technical enhancements.
• Maintain and optimise business applications, identifying areas for improvement.

Skills

Application support experience

Project management

Stakeholder management

Business improvement methodologies

Job description

Our client, a social housing organisation, seeks an Application Support Analyst to support and enhance their core business systems, with particular focus on their Housing Management System.

Responsibilities

• Provide expert support for incidents and requests related to core business applications
• Interpret business requirements and translate these into technical enhancements
• Maintain and optimise business applications, identifying areas for improvement
• Troubleshoot problems and implement solutions
• Work with stakeholders to ensure applications align to business needs
• Design and document workflows and integrations across business applications
• Analyse incident trends, identify root causes and implement corrective actions
• Lead on structured change to core business applications
• Manage vendor relationships to ensure applications meet organisational needs
• Produce reporting to demonstrate application performance
• Significant experience of application support within a social housing organisation
• Strong project management experience in complex housing environments
• Experience supporting and developing core business applications in social housing (housing management, document management, reporting systems)
• Excellent vendor and third party relationship management
• Knowledge of business improvement methodologies
• Strong stakeholder management and relationship building skills
• Ability to explain complex processes to non-technical audiences

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.