Senior Technical Support Officer - Radio

Avon and Somerset Police; North Weston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional police force is seeking a Senior Technical Support Officer specializing in radio devices to enhance their IT Directorate. This role involves providing technical support, maintaining radio systems, and ensuring ITIL standards compliance. The ideal candidate will have proven experience in radio communication systems and strong technical knowledge of IT infrastructure. Join a collaborative environment and make a meaningful impact by improving critical communication technologies.

Benefits

Access to professional development and training opportunities

Competitive salary and benefits package

Qualifications

• Proven experience in radio communication systems support.
• Strong technical knowledge of IT infrastructure and device management.
• Familiarity with ITIL processes and service delivery standards.

Responsibilities

• Provide technical support and development for radio devices.
• Install, configure, and maintain radio systems to agreed standards.
• Diagnose and resolve faults, implement upgrades and patches.
• Monitor performance and proactively prevent service issues.
• Contribute to the development of technical standards and documentation.

Skills

Supporting and developing radio communication systems

IT infrastructure knowledge

ITIL processes familiarity

Problem-solving skills

Collaborative work ability

Job description

This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£3000 (£pro rata)" per annum will be payable.

About the Role

We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.

You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.

Key Responsibilities

• Provide technical support and development for radio devices and infrastructure
• Install, configure, and maintain radio systems to agreed standards
• Diagnose and resolve faults, implement upgrades and patches
• Monitor performance and proactively prevent service issues
• Contribute to the development of technical standards and documentation
• Liaise with third-party suppliers and provide expert guidance
• Support technical projects and deliver solutions aligned with strategic goals
• Share knowledge and create documentation for re-use across the IT Directorate
• Stay up to date with emerging technologies and industry best practices
• Recommend and implement service improvements and risk mitigation strategies

What We’re Looking For

• Proven experience in supporting and developing radio communication systems
• Strong technical knowledge of IT infrastructure and device management
• Familiarity with ITIL processes and service delivery standards
• Excellent problem-solving and analytical skills
• Ability to work collaboratively across teams and manage performance outcomes

Why Join Us?

• Be part of a forward-thinking IT Directorate supporting vital police technologies
• Work in a collaborative and inclusive environment
• Access to professional development and training opportunities
• Competitive salary and benefits package
• Make a meaningful impact through technology