Senior Technical Medical Device Coordinator

SGS; Tyseley; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Bonus (Performance related)

Private medical cover

Pension scheme

Annual leave

Birthday day off

Retailer discounts

Parental leave

Christmas vouchers

Health & Wellbeing

Gym membership

Job summary

SGS is looking for an experienced Senior to support the UK Medical Devices Team with Technical Documentation Reviews and KPI monitoring. You will coordinate TD reviews, assist with complaints, and support key client calls and meetings, ensuring accurate documentation and timely actions.

The role requires strong MS Office skills, experience in a regulated environment, and a track record of professional written communications.

Qualifications

• Proven experience of working in an office environment.
• High level of computer literacy in MS Office (Outlook, Word, Excel, PowerPoint, Teams) and databases.
• NVQ 3 in Customer Service and/or Administration required.
• Experience producing professional written communications.

Responsibilities

• Coordinate TD reviews and manage related processes.
• Assist with management of complaints.
• Support client calls/meetings to strengthen key client relationships.
• Raise purchase orders for invoicing clients.

Skills

Communication

Customer service

Team collaboration

Education

NVQ 3 in Customer Service or Administration

Tools

MS Office

Databases

Teams

Job description

Job Description

We are looking for an experienced Senior to support the UK Medical Devices Team to coordinate & support the process for Technical Documentation Reviews & monitor KPI reports and coordinate resultant actions as needed.

Key Responsibilities

• To manage the processes related to Technical Documentation (TD) reviews
• Assisting with management of complaints
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
• Raise purchase orders for invoicing clients

The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control

Requirements / Qualifications

• Proven experience of working in an office environment
• High level of computer literacy in using MS Office (e.g. Outlook, Word, Excel, Power point Teams) & databases
• Minimum of NVQ 3 in Customer Service and/or Administration
• Experience of producing professional written communications

About SGS

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise - when you need to be sure - underscores our commitment to trust, integrity and reliability.

SGS's Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services-empowering them to meet global standards and boost performance.

Benefits

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (immediate access)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.