Senior Medical Device Documentation & Client Liaison Lead

SGS; Tyseley; Presencial; GBP 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus (Performance related)

Private medical cover

Pension scheme

Annual leave

Birthday day off

Retailer discounts

Parental leave

Christmas vouchers

Health & Wellbeing

Gym membership

Descripción de la vacante

SGS is looking for an experienced Senior to support the UK Medical Devices Team with Technical Documentation Reviews and KPI monitoring. You will coordinate TD reviews, assist with complaints, and support key client calls and meetings, ensuring accurate documentation and timely actions.

The role requires strong MS Office skills, experience in a regulated environment, and a track record of professional written communications.

Formación

• Proven experience of working in an office environment.
• High level of computer literacy in MS Office (Outlook, Word, Excel, PowerPoint, Teams) and databases.
• NVQ 3 in Customer Service and/or Administration required.
• Experience producing professional written communications.

Responsabilidades

• Coordinate TD reviews and manage related processes.
• Assist with management of complaints.
• Support client calls/meetings to strengthen key client relationships.
• Raise purchase orders for invoicing clients.

Conocimientos

Communication

Customer service

Team collaboration

Educación

NVQ 3 in Customer Service or Administration

Herramientas

MS Office

Databases

Teams

Descripción del empleo

SGS is looking for an experienced Senior to support the UK Medical Devices Team with Technical Documentation Reviews and KPI monitoring. You will coordinate TD reviews, assist with complaints, and support key client calls and meetings, ensuring accurate documentation and timely actions.

The role requires strong MS Office skills, experience in a regulated environment, and a track record of professional written communications.