Senior Technical Medical Device Coordinator

SGS UK Ltd; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Performance bonus (discretionary)

Private medical cover

Pension scheme

Generous annual leave

Birthday off

Retailer discounts

Enhanced parental pay

Christmas vouchers

Health & wellbeing initiatives

Discounted gym membership

Job summary

SGS UK Ltd in the Birmingham area is seeking a Senior Technical Medical Device Coordinator to support the UK Medical Devices Team. You will coordinate Technical Documentation Reviews, monitor KPI reports and drive actions to resolve issues.

The role requires practical knowledge of Medical Device Regulations or Auditing Regulations, strong MS Office skills, and experience in an office environment. We offer a discretionary performance bonus, private medical cover, pension, generous leave and other

Qualifications

• Experience with Medical Device Regulations or related auditing regulations.
• Proven experience working in an office environment.
• Excellent written communication and documentation skills.
• Strong IT literacy with MS Office and databases.

Responsibilities

• Coordinate Technical Documentation (TD) reviews and related processes.
• Assist with management of customer complaints and inquiries.
• Support client calls and meetings to strengthen relationships with key clients.
• Raise purchase orders for invoicing clients.

Skills

Medical Device Regulations

Office environment experience

MS Office Suite

Professional written communications

Education

NVQ 3 in Customer Service and/or Administration

Tools

MS Office Suite (Outlook, Word, Excel, PowerPoint, Teams)

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance.

Job Description

Job Title: Senior Technical Medical Device Coordinator

Job Type: Permanent

Location: Birmingham area – Office Based

Hours: Monday to Friday 8.30am to 5pm

Salary: up to £33,000 pa

Industry: Business Assurance

We are looking for an experienced Senior to support the UK Medical Devices Team to coordinate & support the process for Technical Documentation Reviews & monitor KPI reports and coordinate resultant actions as needed.

• To manage the processes related to Technical Documentation (TD) reviews
• Assisting with management of complaints
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
• Raise purchase orders for invoicing clients

Qualifications

The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control

• Proven experience of working in an office environment
• High level of computer literacy in using MS Office (e.g. Outlook, Word, Excel, Power point Teams) & databases
• Minimum of NVQ 3 in Customer Service and/or Administration
• Experience of producing professional written communications

Additional Information

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (immediate access)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.