Senior Technical Administrator

SGS UK Ltd; West Midlands; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus program

Private medical cover

Pension & Life Assurance

Generous annual leave

Birthday day off

Retailer discounts

Parental leave pay

Christmas vouchers

Wellbeing initiatives

Gym membership

Job summary

SGS UK Ltd is seeking a Senior Technical Medical Device Coordinator for the Birmingham area. This permanent, office-based role runs Monday to Friday 8.30am–5pm with a salary up to £33,000 per year.

You will oversee Technical Documentation reviews, assist with complaints, and support key clients through calls and meetings. The ideal candidate will have practical experience with Medical Device Regulations or Auditing Regulations, plus strong MS Office skills and documented control experience.

Qualifications

• Experience with Medical Device Regulations or Auditing Regulations.
• Proven experience working in an office environment.
• High level of computer literacy in MS Office and databases.
• Minimum NVQ 3 in Customer Service and/or Administration.
• Experience producing professional written communications.

Responsibilities

• Manage processes related to Technical Documentation (TD) reviews.
• Assist with management of complaints.
• Support client calls and meetings to strengthen relationships with Key Clients.
• Raise purchase orders for invoicing clients.

Skills

Medical device regs

Auditing regs

Technical documentation

Office experience

Written communications

Education

NVQ 3 in Customer Service/Administration

Tools

MS Office Suite

Databases

PowerPoint

Teams

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance.

Job Description

Job Title: Senior Technical Medical Device Coordinator
Job Type: Permanent
Location: Birmingham area – Office Based
Hours: Monday to Friday 8.30am to 5pm
Salary: up to £33,000 pa

Responsibilities

• To manage the processes related to Technical Documentation (TD) reviews
• Assisting with management of complaints
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
• Raise purchase orders for invoicing clients

Qualifications

• The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control
• Proven experience of working in an office environment
• High level of computer literacy in using MS Office (e.g. Outlook, Word, Excel, Power point Teams) & databases
• Minimum of NVQ 3 in Customer Service and/or Administration
• Experience of producing professional written communications

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (immediate access)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.