Senior Technical Administrator

SGS; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Private medical cover

Generous annual leave

Birthday day off

Maternity/paternity pay

Gym membership discount

Job summary

SGS is seeking a Senior Technical Medical Device Coordinator to support the UK Medical Devices Team in Birmingham. This permanent, office-based role runs Monday to Friday 8.30am to 5pm and offers a salary up to £33,000 per annum.

You will coordinate Technical Documentation Reviews, assist with complaints, and strengthen relationships with Key Clients by supporting calls and meetings, plus raise purchase orders for invoicing.

Qualifications

• Experience with Medical Device Regulations or Auditing Regulations.
• Office environment experience.
• Proficient in MS Office and databases.
• NVQ 3 in Customer Service and/or Administration.
• Experience producing professional written communications.

Responsibilities

• Manage the processes related to Technical Documentation (TD) reviews.
• Assist with management of complaints.
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required.
• Raise purchase orders for invoicing clients.

Skills

Office experience

MS Office proficiency

Client meetings support

Education

NVQ 3 in Customer Service

Tools

MS Office

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance.

Job Description

• Job Title: Senior Technical Medical Device Coordinator
• Job Type: Permanent
• Location: Birmingham area- Office Based
• Hours: Monday to Friday 8.30am to 5pm
• Salary: up to £33,000 pa

We are looking for an experienced Senior to support the UK Medical Devices Team to coordinate & support the process for Technical Documentation Reviews & monitor KPI reports and coordinate resultant actions as needed.

• To manage the processes related to Technical Documentation (TD) reviews
• Assisting with management of complaints
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
• Raise purchase orders for invoicing clients

Qualifications

The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control

You will also have the following:

• Proven experience of working in an office environment
• High level of computer literacy inusing MS Office (e.g. Outlook, Word, Excel, Power point Teams) &databases
• Minimum ofNVQ 3in Customer Service and/or Administration
• Experience of producing professional written communications

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover(immediate access)
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• Anadditionalday off for your birthday
• Enhanced maternity/paternity and adoption pay
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.