Senior Technical Claims Handler – Complex Global Insurance

Marsh; Norwich; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in-office

Job summary

Marsh in Norwich is seeking a Claims Handler or Senior Claims Handler to join our Claims team. This hybrid role requires working at least three days a week in the office and involves handling large, complex insurance contracts with multiple insurers.

The position is technical in nature, not a call centre role, and responsibilities include negotiating settlements, reviewing policy wordings, and meeting client SLA targets. Relevant experience and qualifications are valued.

Qualifications

• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good standard of education.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

Skills

Attention to detail

Planning & organisation

Analytical mindset

Communication skills

Numeracy skills

Adaptability

Job description

Marsh in Norwich is seeking a Claims Handler or Senior Claims Handler to join our Claims team. This hybrid role requires working at least three days a week in the office and involves handling large, complex insurance contracts with multiple insurers.

The position is technical in nature, not a call centre role, and responsibilities include negotiating settlements, reviewing policy wordings, and meeting client SLA targets. Relevant experience and qualifications are valued.