Claims Handler

Marsh McLennan; Glasgow; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Marsh Commercial in Glasgow is seeking a claims professional to join the Marsh Claims Team in a hybrid role. You will manage a portfolio of claims, advocate for clients, and ensure service delivery aligns with client expectations while maintaining strong stakeholder communication.

The successful candidate will bring claims experience, strong communication and negotiation skills, and a proactive, organised approach to delivering exceptional client service in a global insurance leader.

Qualifications

• Claims experience is essential
• Effective communication and negotiation skills
• Problem solving and open mindset
• Ability to influence and build relationships
• Agility for continuous improvement
• Ability to prioritise and organise own workload
• Strong customer service skills

Responsibilities

• Advocate for clients during the claims process, ensuring their interests are properly represented.
• Proactively manage an allocated caseload.
• Ensure all client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information and documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims and report to the relevant insurers within applicable SLA’s and KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

Skills

Claims experience

Communication

Negotiation

Problem solving

Influence

Customer service

Organisational skills

Job description

Company:

Marsh Commercial

Description:

We are seeking a talented individual to join our Marsh Claims Team. This role will be based in the Glasgow office . This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will be responsible for proactively managing a portfolio of Claims, ensuring service delivery remains aligned to client expectations. You will handle matters in an efficient and professional manner, while maintaining clear and consistent communication with all relevant stakeholders throughout the claims process.

This role would suit an individual with experience in Claims, who is looking to further develop their career with a global leader in insurance. The ideal candidate will bring strong communication and stakeholder management skills, together with a proactive, organised, and professional approach to delivering excellent client service.

HNW experience would be an advantage.

We will rely on you to:

• Advocate for clients during the claims process, ensuring their interests are properly represented.

• Proactively manage an allocated caseload.

• Ensure all Client requests and queries are dealt with promptly and accurately.

• Gather all relevant claims information & documentation.

• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.

• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.

• Effectively communicate with all key stakeholders attending internal meetings representing claims

• Build and manage effective internal and external relationships with all involved parties.

• Ensure all files are maintained and data capture accurate and up to date.

• Produce claims reports as required.

• Ensure all regulatory process requirements are adhered to.

• Process DA claims in accordance with scheme requirements.

• Ensure claims are accurately reserved.

What you need to have:

• Claims experience is essential

• Effective communication & negotiation skills.

• Problem solving and open mindset

• Ability to influence and build relationships.

• Agility for working in a continuous improvement environment

• Ability to prioritise and organise own workload.

• Strong customer service skills.

What makes you stand out:

• Any other commercial claims experience

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.