Technical Claims Handler/Senior Claims Handler - Global/Specialty Insurance

Marsh; Norwich; Hybrid; GBP 35,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Marsh in Norwich seeks a Claims Handler or Senior Claims Handler to join our technical Claims team. This hybrid role requires in-office presence at least three days per week and focuses on large, complex global insurance contracts rather than call-centre work.

You will manage claim notifications, negotiate with insurers, review policy wordings, and ensure timely, accurate settlements. Strong attention to detail, planning ability and excellent communication are essential to succeed.

Qualifications

• Must have claims handling experience or related insurance professional services experience.
• Strong attention to detail with a methodical approach.
• Excellent planning and organisational skills.
• Ability to quickly grasp technical information.
• Analytical mindset to resolve complex queries.
• Excellent written and verbal communication skills.
• Willingness to adapt to change and pursue improvements.

Responsibilities

• Receive, handle and manage new claim notifications and updates.
• Negotiate with insurers to achieve beneficial settlements for clients.
• Review and interpret policy wordings to obtain optimal settlements.
• Meet targets in line with client SLAs and standards of accuracy and service.
• Handle and case manage claims, contributing to complex or contentious resolutions.

Skills

Attention to detail

Planning and organisation

Analytical thinking

Communication skills

Learning agility

Continuous improvement

Education

General education

Job description

We are currently seeking either a Claims Handler or Senior Claims Handler (depending on level of experience) to join our Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

Please note, this is not a call centre role and is technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

We will rely on you to:

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

• Claims handling experience is ideal however other insurance related or professional services experience may be considered
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out:

• CII qualifications or a willingness to study for and obtain.
• Previous general Commercial, Property, Liability, Construction or Financial Lines claims experience
• Previous training, coaching or mentoring experience.
• Well versed at dealing with complex/technical claims cases.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.