Claims Executive

Marsh; West Malling; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Vibrant and inclusive culture

Career opportunities

Job summary

A leading global insurance firm is seeking a Claims Executive in West Malling, England. This hybrid role entails providing specialized insurance claims services, managing corporate clients, and collaborating with teams to enhance client experiences. The ideal candidate will have a thorough understanding of commercial claims, exceptional communication skills, and be ready to lead client meetings. This position offers professional development opportunities and a vibrant work culture.

Qualifications

• Proven knowledge of commercial/corporate claims focused on Liability, Property & Motor.
• Previous client facing experience including leading client meetings.
• Excellent customer service skills with effective communication abilities.
• Strong knowledge of the UK commercial insurance market and processes.
• Outstanding organisational skills for effective diary management and reporting.

Responsibilities

• Act as primary point of contact for corporate and commercial clients.
• Provide high-quality claims analysis with regular updates to clients.
• Identify and implement cost-effective solutions for claims experience.
• Collaborate with the Marsh service team for optimized claims experiences.
• Maintain compliance with operational processes and commit to personal development.

Job description

Marsh West Malling, England, United Kingdom, 1 day ago. Be among the first 25 applicants.

Overview

We are seeking a talented individual to join Marsh Corporate & Commercial in our Claims Executive Team. This is a hybrid working role, with a minimum of 3 days spent in the office or seeing a client and 2 days at home (or in the office – as you prefer). We’re looking for candidates in the South of England – our main offices are in London, Bristol, Reading, Maidstone and Milton Keynes.

The Claims Executive team provides specialised insurance claims services to clients and prospects of Marsh. The team is looking to grow and develop the current suite of services.

Within this role you will be responsible for claims analysis, reporting, leading client facing claims reviews and identifying opportunities for new business from the service reviews.

We consider both experienced Claims Executives and those currently working in a commercial claims environment with client facing experience, ready for the next step up in their career.

Responsibilities

• Act as the primary point of contact for a portfolio of corporate and commercial clients, setting tailored claims service strategies to meet their unique needs.
• Provide high-quality claims analysis and regular updates to clients on progress, challenges, and opportunities to enhance their claims journey and reduce costs.
• Identify and implement cost-effective solutions to improve the client’s claims experience, including audits, training, and claims preparation.
• Collaborate closely with the wider Marsh service team, ensuring clients’ claims experiences are optimized for renewal negotiations.
• Maintain compliance with operational processes while demonstrating a commitment to continuous personal development.

What you need to have

• Proven knowledge of commercial/corporate claims focussed predominantly on Liability, Property & Motor.
• Previous client facing experience including leading client meetings.
• Excellent customer service skills, with the ability to communicate effectively with clients at all levels.
• Strong knowledge of the UK commercial insurance market and processes.
• Outstanding organisational skills for effective diary management and reporting.

What makes you stand out

• A self-starter attitude with a strong sense of accountability and pride in your work.
• Proven ability to develop strong internal and external relationships.
• Confidence in presenting to diverse audiences and exceptional written communication skills.
• Experience in assisting clients with commercial claims cost reduction and process improvements.
• CII certification or other relevant professional qualifications.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Equal Employment Opportunity Statement

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer and are committed to providing reasonable adjustments for candidates with a disability. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Hybrid Work Policy

All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week for the team to meet in person.