Technical Advisor

Etex Group; Measham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Exam sponsorship

Job summary

Etex in Measham is hiring a Technical Advisor to be the first point of contact for technical questions on fire stopping systems. You will provide clear advice, prepare project specifications and drawings, and work partly in the office and from home.

The role includes six months of practical training with a funded Institution of Fire Engineers Level 2 exam and European site visits. You will visit customer sites regularly, support testing and training, and log professional development hours.

Qualifications

• Experience in a customer service or technical advisory role.
• Ability to explain technical information clearly.
• Strong communication skills and problem-solving ability.

Responsibilities

• Provide clear technical advice to customers by phone and email.
• Prepare system specifications and drawings for projects.
• Visit customer sites to assist with project issues.
• Support fire testing from furnace to full-scale tests.
• Deliver product awareness training and manage accreditation.
• Report on key interactions and development.

Skills

Customer service

Technical advisory

Communication

Microsoft Office

AutoCAD (basic)

Problem solving

Tools

AutoCAD

Job description

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We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Technical Advisor in Measham!

You'll be the first point of contact for technical questions about our fire stopping systems, giving clear advice and preparing specifications for real projects. You'll also get hands-on with fire testing, which is a rare and valuable chance to build your skills. You'll be buddied up with an experienced Technical Advisor and learn through mostly practical, one to one training over around six months, and we'll pay for your Institution of Fire Engineers Level 2 exam and support you towards it. The role is based at Measham, 40 hours a week, working in the office from 8:00 to 17:00 Monday to Thursday and from home on Fridays from 8:00 to 15:30, with site visits around two to three times a month and a trip within Europe about once every few months.

What you'll do

• Give clear technical advice to customers by phone and email, replying within 24 hours.
• Prepare system specifications for projects, with typical details and simple drawings using design software where needed, helping customers choose the right solution.
• Visit customer sites regularly to help with project issues, including facade cavity barrier enquiries.
• Support fire testing, from furnace tests through to full scale fire tests, including designing, installing and witnessing them, and keeping tools and materials organised.
• Deliver product awareness training to customers and colleagues, and manage its accreditation.
• Report monthly on key interactions, enquiry trends and personal development, and log 25 hours of professional development a year.
• Contribute to test standards task groups, look for new testing opportunities and help improve the technical department's processes.

What you'll bring

• Experience in a customer service or technical advisory role, ideally within construction.
• The ability to explain technical information simply.
• The ability to solve problems and give clear advice based on technical details.
• Confidence using Microsoft Office.
• Basic AutoCAD skills would be a bonus.
• Experience in passive fire protection would be a bonus.
• Physical fitness to carry out fire test installs where required, and the ability to drive and travel where required.
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).

Etex is committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or selection process, please let us know and we will be happy to discuss how we can support you.