Senior Technical Advisor

Etex; West of England; Hybrid; GBP 42.000 - 62.000; Vollzeit

Zusammenfassung

Etex in Bristol is seeking a Senior Technical Advisor to respond to customer inquiries via phone, email and Teams, providing expert guidance on technical issues. You will coach junior Advisors and serve as a senior reference within the team, with a hybrid pattern of office and home working.

The role requires reading architectural drawings, understanding construction details, and delivering clear, professional support to clients in a building/environment context.

Qualifikationen

• Experience answering technical enquiries in building/architectural environments.
• Strong ability to communicate complex information clearly.

Aufgaben

• Respond to customer enquiries by phone, email and Microsoft Teams.
• Coach and support junior Technical Advisors.
• Act as senior reference within the team.

Kenntnisse

Customer communication

Coaching juniors

Team collaboration

Ausbildung

Fire protection qualification

Tools

AutoCAD

Microsoft Teams

Jobbeschreibung

Location: Bristol, GB

We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Senior Technical Advisor in Bristol!

As Senior Technical Advisor, you will respond to customer enquiries by phone, email and by Microsoft Teams, providing accurate advice on complex technical queries. This is a senior role within the team, and you will coach and support junior Technical Advisors as you grow into the position. The role is hybrid, with 3 set days in the office (Tuesday to Thursday) and 2 days at home, working core hours of 8.30am to 5pm. You may be asked to attend the office more frequently during your initial training.

What You’ll Do

• Respond to customer enquiries quickly and accurately by phone, email and Microsoft Teams.
• Handle complex technical queries and make sound decisions on the spot.
• Coach and support junior Technical Advisors, sharing your knowledge and helping them develop.
• Act as a senior point of reference within the team.

What You’ll Bring

• Experience providing advice on a technical product, gained in a building or architectural environment.
• The ability to read architects' drawings and understand construction details.
• Strong people skills, with experience helping or training others at a senior level.
• Excellent written and verbal communication skills, particularly over the telephone.
• Enthusiasm for supporting people and working in an office environment.
• A base within commutable distance of our Bristol office (around one hour at peak times).
• AutoCAD experience is desirable.
• A qualification in fire protection, or experience with a fire protection company, is desirable.

Why join us?

• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).

Etex is committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or selection process, please let us know and we will be happy to discuss how we can support you.