Senior Technical Account Manager - Public Safety (UK)

Mark43; Manchester; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

28 days holiday

Private medical, dental, and vision

18 weeks paid parental leave

Pension contribution

Gym reimbursement

Home office equipment allowance

AI tooling access

Spring Health membership

Performance-based bonus

Sabbatical at five years

Job summary

Mark43 is seeking an experienced Technical Account Manager to drive customer success for UK accounts. You will develop and scale our account management program, ensuring health and satisfaction with creative, flexible solutions across government sectors.

Ideal candidates have 5+ years in a technical account management role, and will collaborate with Services, Customer Experience, and Sales teams to build trust and long-term partnerships. Manchester-based on-site work required.

Qualifications

• Proven experience as a Technical Account Manager in enterprise software with strong technical support across pre- and post-sales.
• Ability to address product queries promptly and train customers for effective product use.
• Technical expertise in digital technologies, SaaS, and front-end development; able to explain complex concepts to non-technical audiences.
• Skilled at identifying cost-effective solutions and addressing customer needs with strategic recommendations.
• Excellent communication, analytical, and problem-solving skills.
• Willingness to work from customer site in Manchester up to 5 days a week.

Responsibilities

• Assist with the implementation and troubleshooting of technical services for UK public safety agencies.
• Analyze customers' landscapes, processes, and policies to recommend interfaces, migrations, and analytics.
• Advocate for customers, coordinating with Services, Customer Experience, Product, and Engineering to drive resolution.
• Provide technical and product expertise to support sales and align on implementation timelines.
• Analyze needs, propose enhancements, and relay feedback to developers for continuous improvement.
• Track and report on account metrics and product performance to support sales goals and customer satisfaction.
• Guide stakeholders through requirements gathering, solutioning, documentation, configuration and mapping, and user acceptance testing.
• Coordinate with Delivery teams on implementation timelines and payment milestones.

Skills

Technical Account Manager experience

Technical support

Pre- and post-sales

Customer communication

SaaS knowledge

Front-end development

Job description

Mark43 is seeking an experienced Technical Account Manager to drive customer success for UK accounts. You will develop and scale our account management program, ensuring health and satisfaction with creative, flexible solutions across government sectors.

Ideal candidates have 5+ years in a technical account management role, and will collaborate with Services, Customer Experience, and Sales teams to build trust and long-term partnerships. Manchester-based on-site work required.