Technical Account Manager

Peaple Talent; Bristol; On-site; GBP 40,500 - 49,500; Full time

Job summary

A tech consultancy in Bristol seeks a Technical Account Manager to build and maintain strong customer relationships. The ideal candidate will have client-facing experience, strong communication skills, and a background in IT Managed Services. You will manage account performance, expand existing accounts, and handle escalations effectively. This full-time role offers a salary of up to £45,000 plus bonuses and a car allowance.

Qualifications

• Demonstrated success in client-facing or account management roles.
• Able to navigate complex situations with tact.
• Strong written and spoken communication abilities.

Responsibilities

• Take ownership of customer relationships and handle escalations.
• Coordinate communications with internal departments.
• Expand existing accounts and drive profitability.

Skills

Client-facing experience

Emotional intelligence

Presentation skills

Written and spoken communication

Critical thinking

Time management

Relationship building

Knowledge of Microsoft technology

Microsoft 365 proficiency

Background in IT Managed Services

Job description

Overview

Technical Account Manager | Bristol | Permanent | Up to £45,000 basic + bonus + car allowance

Peaple Talent are partnering with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager.

Responsibilities

• Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately.
• Coordinate communications and activities with both internal departments and external parties.
• Guarantee that each client has a clearly defined and robust account development plan tailored to their needs.
• Build collaborative, strategic customer relationships based on mutual value and trust.
• Gain deep insights into each customer’s specific business requirements.
• Expand existing accounts and increase profitability though thoughtful growth strategies.
• Leverage our clients’ services to consistently deliver high-quality, customer-focused experiences.
• Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts.
• Spot emerging trends and potential business opportunities within client accounts.
• Possess a comprehensive grasp of contractual elements and commercial frameworks.
• Represent our client professionally in the market and internally, reflecting their values and commitment to outstanding client outcomes.
• Collaborate directly with customers to co-develop strategic plans.
• Seek out and pursue new opportunities offer value-added services and drive revenue growth.
• Track and report key performance indicators and milestones regularly.
• Present proposals and updates in person or virtually, as required.

Qualifications

• Demonstrated success in client-facing or account management roles.
• Able to navigate complex situations with tact, demonstrating emotional intelligence and interpersonal skills.
• Skilled in delivering impactful and engaging presentations.
• Strong written and spoken communication abilities, consistently maintaining a professional tone.
• Naturally inquisitive, detail-oriented, and strong in critical thinking.
• Goal-oriented and driven by performance, with a strong desire to succeed.
• Capable of managing time effectively, setting priorities, and staying organized while working independently.
• Comfortable building professional client relationships and overseeing account performance with confidence.
• Ability to discuss the Microsoft technology ecosystem, and staying up to date with new tech trends.
• Proficient in Microsoft 365 tools, including day-to-day use and troubleshooting.
• Background in IT Managed Services.

If you are interested in this position, please apply on LinkedIn with an up to date copy of your CV.

Additional information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industries: Technology, Information and Media