Technical Account Manager

Context Recruitment; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Context Recruitment is recruiting for a Technical Account Manager to join a growing Microsoft Managed Services Provider. You will manage a portfolio of key client accounts, deliver strategic guidance, and align IT services with business objectives.

The role focuses on building long-term relationships, driving service improvements, and identifying opportunities for account growth in a customer‑facing capacity.

Qualifications

• Previous experience as a Technical Account Manager or similar client-facing role.
• Strong knowledge of IT infrastructure, cloud solutions and managed services.
• Excellent relationship-building, stakeholder management and communication skills.
• Ability to translate technical concepts into business benefits.
• Experience developing client accounts with commercial awareness.
• Experience in a Managed Service Provider (MSP) environment.

Responsibilities

• Build and maintain relationships with key client stakeholders.
• Conduct regular service reviews and account management meetings.
• Provide strategic guidance and recommendations to customers.
• Identify opportunities to enhance customers' IT environments.
• Collaborate with technical and service delivery teams for outcomes.
• Produce account plans, service reports and roadmaps.
• Support contract renewals and account growth opportunities.
• Monitor customer satisfaction and drive service improvements.
• Manage escalations and resolve issues professionally.
• Act as the voice of the customer across the organisation.

Skills

Client relationship management

Account management

IT infrastructure knowledge

Cloud solutions

MSP experience

Communication skills

Commercial awareness

Presentation skills

Tools

Microsoft 365

Azure

Job description

Job Type: Full-Time, Permanent

We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.

This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.

Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.

As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.

Key Responsibilities

• Building and maintaining strong relationships with key client stakeholders.
• Conducting regular service reviews and account management meetings.
• Providing strategic guidance and recommendations to customers.
• Identifying opportunities to enhance customers' IT environments and services.
• Liaising with technical, service delivery and project teams to ensure successful outcomes.
• Producing account plans, service reports and technology roadmaps.
• Supporting contract renewals and identifying opportunities for account growth.
• Monitoring customer satisfaction and driving service improvements.
• Managing escalations and ensuring issues are resolved effectively and professionally.
• Acting as the voice of the customer across the organisation.

Experience Required

• Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
• Strong knowledge of IT infrastructure, cloud solutions and managed services.
• Excellent relationship-building and stakeholder management skills.
• The ability to translate technical concepts into clear business benefits.
• Strong commercial awareness and experience developing client accounts.
• Excellent communication, presentation and organisational skills.
• A proactive, consultative and customer-focused approach.
• The ability to work collaboratively with technical and commercial teams.
• Knowledge of Microsoft 365 and Azure technologies.
• Experience within a Managed Service Provider (MSP) environment.