Senior Technical Account Manager - Enterprise Success

Dynatrace; United Kingdom; On-site; GBP 66,000 - 82,000; Full time

Job summary

Dynatrace in the United Kingdom seeks a Senior Technical Account Manager who serves as a trusted advisor and primary account contact for key customers, accountable for platform success, adoption, and long‑term value across complex environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management.

You will own the overall technical relationship, lead customer success programs, and coordinate cross‑functional

Qualifications

• Senior, enterprise-focused TAM with strong technical judgment.
• Proven ability to define and manage success plans with milestones and risks.
• Experience supporting large, complex enterprise customers.

Responsibilities

• Strategic Success Planning & Management: maintain a success plan tied to customer objectives.
• Technical Advisory & Architecture: serve as primary technical authority; guide architecture discussions.
• Adoption & Optimization: accelerate adoption with enablement plans and use-case identification.
• Consumption & Value Realization: monitor usage and provide recommendations for business outcomes.
• Executive Engagement & Business Reviews: deliver standardized business reviews aligning capabilities to outcomes.
• Risk & Escalation Management: identify and mitigate risks to prevent issues.
• Internal Advocacy & Collaboration: coordinate across Sales, PS, Support, and Product.
• Cadenced Account Meeting Management: lead recurring account meetings to ensure alignment.

Skills

Dynatrace expert

Executive communication

Cloud platforms

Cross-functional coordination

Enterprise success

Observability architecture

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace in the United Kingdom seeks a Senior Technical Account Manager who serves as a trusted advisor and primary account contact for key customers, accountable for platform success, adoption, and long‑term value across complex environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management.

You will own the overall technical relationship, lead customer success programs, and coordinate cross‑functional