Senior Technical Account Manager — Enterprise Advisory

Dynatrace; Greater London; On-site; GBP 66,000 - 82,000; Full time

Benefits offered by this job

Career development program

International team

English corporate language

Job summary

Dynatrace is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and primary contact for strategic Dynatrace customers. You will own platform success, drive adoption, and deliver value across large-scale environments, balancing technical judgment with executive-facing communication.

This senior, enterprise-focused role requires deep platform knowledge, cross-functional influence, and the ability to manage long-running engagements, QBRs, and customer success

Qualifications

• Deep hands-on technical expertise with the Dynatrace platform and enterprise observability architectures.
• Experience supporting large, complex enterprise customers.
• Proven ability to define, communicate, and manage success plans with milestones, dependencies, risks, and outcomes aligned to customer objectives.
• Strong understanding of modern app stacks, cloud platforms (AWS, Azure, GCP), and cloud-native technologies (Kubernetes, OpenShift).
• Excellent communication skills to explain complex technical topics to executive audiences.
• Strong capability to coordinate and influence cross-functional teams without direct authority.
• Experience proactively identifying and managing program risks, escalation paths, and recovery plans.
• Experience delivering status reporting and QBRs within a structured framework.
• Experience in tiered customer success or support frameworks and adapting engagement depth to contracted levels.
• Experience owning support case management and escalation resolution with trend analysis.
• Experience supporting customers through production changes, upgrades, and maintenance windows.
• Hands-on experience integrating observability platforms with ITSM/CMDB tooling (ServiceNow, Jira Service Management).

Responsibilities

• Strategic Success Planning & Management: Maintain a success plan tied to customer objectives and manage end-to-end service delivery.
• Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions and platform health reviews.
• Adoption & Optimization: Accelerate adoption by enabling enablement plans and best practices.
• Consumption & Value Realization: Evaluate usage and provide validated recommendations to drive outcomes.
• Executive Engagement & Business Reviews: Deliver standardized business reviews and executive checkpoints.
• Risk & Escalation Management: Identify, capture, and escalate risks to prevent issues.
• Internal Advocacy & Collaboration: Advocate for the customer's needs across Dynatrace teams.
• Operational Excellence: Conduct environment evaluations and coordinate customer-facing events.
• Support Case Reviews: Review open/recent cases to identify trends and expedite resolution.
• Enhancement Request Guidance & Prioritization: Guide product requests and advocate prioritization with PM.
• Change Window Support: Provide coverage during planned change windows to assist with validation.
• Cadenced Account Meeting Management: Lead recurring meetings to align progress and priorities.

Skills

Dynatrace Platform

Enterprise Observability

Cloud Platforms

Kubernetes

OpenShift

Executive Communication

Cross-functional Influence

ITSM CMDB Integration

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and primary contact for strategic Dynatrace customers. You will own platform success, drive adoption, and deliver value across large-scale environments, balancing technical judgment with executive-facing communication.

This senior, enterprise-focused role requires deep platform knowledge, cross-functional influence, and the ability to manage long-running engagements, QBRs, and customer success