Senior Systems Engineer — On-Prem Ops, Automation & Observability

Sword Group; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Personalised career development

Flexible working

Generous benefits package with pension

Job summary

Sword Group is seeking a Senior Systems Engineer to join our Managed Services team in the UK, supporting and improving customer systems across on‑premise and datacentre environments. The role focuses on stable, secure, and measurable services with an emphasis on proactive problem prevention and automation.

You’ll work across server, virtualization, storage, backup, identity and platform services with strong observability and operational discipline.

Qualifications

• :- At least five years’ experience supporting systems infrastructure within enterprise, managed services or outsourced IT environments.
• - Relevant certifications across systems engineering, virtualization, storage, backup, identity, security or automation, supported by an ITIL Foundation or equivalent service-management qualification where appropriate.

Responsibilities

• Monitoring service health and using alerts, logs, metrics and trend data to identify degradation before it becomes a larger issue
• Investigating and resolving incidents across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualisation, storage, backup and related services
• Managing incidents, service requests, changes and operational tasks against agreed service commitments and customer priorities
• Supporting root-cause analysis and problem management, with a focus on permanent fixes rather than repeated workarounds
• Carrying out patching, configuration changes, vulnerability remediation, platform maintenance and operational housekeeping
• Supporting upgrades, migrations, hardware refreshes, decommissioning and the transition of new environments into managed service support
• Identifying opportunities to automate repetitive work, improve consistency and reduce operational risk
• Maintaining accurate technical documentation, standard operating procedures, knowledge articles and support records
• Working with service management, customer teams, suppliers and technical specialists to resolve issues across connected services
• Communicating clearly during incidents, changes and improvement activity, giving customers evidence and context rather than vague technical updates

Skills

Windows Server

Active Directory

DNS

DHCP

Group Policy

Virtualisation

Storage

Backup

Identity

Security

Automation

PowerShell

Bash

Python

Education

ITIL Foundation

Relevant certifications (systems engineering/virtualisation/storage/backup/identity/security/automation)

Job description

Sword Group is seeking a Senior Systems Engineer to join our Managed Services team in the UK, supporting and improving customer systems across on‑premise and datacentre environments. The role focuses on stable, secure, and measurable services with an emphasis on proactive problem prevention and automation.

You’ll work across server, virtualization, storage, backup, identity and platform services with strong observability and operational discipline.