Senior Systems Engineer - Proactive On-Prem Automation

Sword Group; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sword is seeking an experienced Senior Systems Engineer to join our Managed Services team. You will support and improve customer systems across on‑premise and datacentre environments, taking ownership and driving reliable operations with a focus on automation and observability.

You will work across server, virtualization, storage, backup, identity and platform services, emphasising proactive improvements and incident prevention.

Qualifications

• Strong operational knowledge of Windows Server, AD, DNS, DHCP, and core datacentre services.
• Experience with on-premises and datacentre services, including server platforms, virtualization, storage, backup.
• Experience in ITIL-aligned managed service environments and incident/problem/change processes.

Responsibilities

• Monitor service health using alerts, logs, metrics and trends to detect degradation early.
• Resolve incidents across Windows Server, AD, DNS, DHCP, storage and related services.
• Manage incidents, service requests and changes per agreed commitments and priorities.
• Support root-cause analysis and permanent fixes over workarounds.
• Perform patching, config changes, vulnerability remediation and routine maintenance.
• Assist upgrades, migrations, hardware refreshes and environment onboarding.

Skills

Windows Server

Active Directory

DNS

DHCP

Group Policy

Virtualisation

Storage

Backup

Identity

Automation

Observability

Tools

PowerShell

Bash

Python

Job description

Sword is seeking an experienced Senior Systems Engineer to join our Managed Services team. You will support and improve customer systems across on‑premise and datacentre environments, taking ownership and driving reliable operations with a focus on automation and observability.

You will work across server, virtualization, storage, backup, identity and platform services, emphasising proactive improvements and incident prevention.