Strategic Key Account Manager

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior Strategic Account Manager to drive growth in existing accounts and prospect new ones. This role involves delivering exceptional service, upselling products, and collaborating with various teams to enhance offerings. The ideal candidate will have a passion for helping SMEs thrive and a strong background in e-commerce. Join a diverse and inclusive workplace that values your contributions and helps you reach your full potential.

Qualifications

• Experience in account management with a focus on e-commerce.
• Strong ability to upsell and cross-sell to existing accounts.

Responsibilities

• Deliver high-touch service to owned accounts, ensuring they feel valued.
• Upsell and cross-sell to increase revenue and optimize existing accounts.
• Work cross-functionally to enhance offerings and share customer feedback.

Skills

Account Management

E-commerce Knowledge

Stakeholder Management

Upselling

Networking

Job description

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Senior Strategic Account Manager, London

Client:

Ant International

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Introduction:

WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

WorldFirst is shaking up the financial services industry - our mission as a FinTech is ‘to make it easy to do business anywhere’. Our Strategic Account Management team is responsible for driving commercial growth across existing accounts, as well as helping prospect new ones.

What You’ll Do:

• Deliver a high touch service to the accounts that you own, ensuring each account feels truly valued by us.
• Upsell and cross-sell into existing accounts to increase revenue.
• Create solutions and provide detailed education to merchants regarding products and processes.
• Work cross-functionally to help expand our offering, e.g., with Marketing, GTS, Product, etc.
• Be a thought partner by sharing your views and customer feedback with the wider team, ensuring the customers’ voice is heard across the business.
• Attend networking events, gain referrals, and stay up to date with market trends to understand our space.
• Be passionate about helping SMEs grow – we want to help the “little guy” and hope you are passionate about making a difference too.
• Have good knowledge of the e-commerce space with a background in optimizing and upselling into existing accounts.
• Influence internal and external stakeholders effectively.
• Be intellectually curious – someone eager to learn and interested in commercial growth.
• Possess the passion and ambition to reach and exceed targets.
• Be a mentor to our existing team, enjoy collaborating, and value teamwork.

Who We Are:

WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing, and retaining a team from a variety of backgrounds, perspectives, and skills.

We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.