Strategic Technical Account Manager - UK Based

Invoca; London; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Strategic Technical Account Manager to enhance customer success and drive product adoption. This remote role, based in the UK, requires a dynamic individual to manage client relationships, ensuring seamless transitions through sales and onboarding. With a focus on maximizing engagement and revenue expansion, you will collaborate with diverse clients, from self-serve to enterprise. Join a forward-thinking company that values your expertise and offers a supportive environment with flexible benefits, including private healthcare and a wellness allowance. This is your chance to make a significant impact in a growing SaaS organization.

Benefits

Flexible holiday policy

Private healthcare

Pension scheme with employer contributions

Share options

Mental health support

Paid family leave

Paid medical leave

Loyalty bonus after 7 years

Wellness allowance

Home working stipend

Qualifications

• 5+ years in technical account management or sales engineering in SaaS.
• Proficient in front-end web technologies and familiar with APIs.

Responsibilities

• Manage subscription-based engagements with enterprise clients.
• Serve as the main technical contact for product adoption and integration.

Skills

Technical Account Management

JavaScript

HTML

CSS

Data Analysis

Communication Skills

Project Management

Tools

Google Analytics

Facebook Ads

CRM Software

Marketing Automation Tools

Job description

Strategic Technical Account Manager - UK Based

Join to apply for the Strategic Technical Account Manager - UK Based role at Invoca

About Invoca

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role

Location: Remote, based in the UK – must be available to travel for in-person customer meetings as required and meet in person one day a week with the UK team. Whilst based in the UK, the role will also have significant interactions with Invoca's global teams based across North America.

As a Strategic Technical Account Manager (STAM), you will play a vital role in managing the entire customer lifecycle, ensuring seamless transitions and success across sales, onboarding, and ongoing customer success processes. You will collaborate with diverse customers - from self-serve clients to large, global enterprises - to deliver Invoca's data-driven solutions tailored to their business objectives.

This position focuses on maximizing product adoption, customer success, and revenue expansion through technical expertise, strategic consulting, and relationship management. While the primary goal is deepening engagement within existing accounts, you will also support new customer acquisition.

Key Responsibilities

• Manage ongoing subscription-based engagements with enterprise clients and short-term projects with self-serve customers.
• Serve as the main technical contact, advising on product adoption, platform optimisation, and integration strategies.
• Identify and resolve technical challenges to ensure smooth implementation and usage.
• Monitor customer impact and account health, providing recommendations to optimise performance.
• Understand customer needs, deliver tailored product demos, and facilitate account expansion and new customer onboarding.
• Document objectives, requirements, and strategic recommendations to support onboarding and long-term success.
• Train customer administrators and internal teams on product features, integrations, and advanced use cases.
• Partner with Product, Engineering, and Marketing teams to refine solutions based on customer feedback.

Qualifications and Experience

Essential:

• 5+ years in technical account management, implementation, or sales engineering within SaaS.
• Proven success managing enterprise clients and complex projects.
• Ability to bridge technical and non-technical stakeholders.
• Proficient in front-end web technologies (JavaScript, HTML, CSS) and familiar with APIs, webhooks, and data integrations.
• Experience with marketing tools like Google Analytics, Facebook Ads, CRM, and marketing automation.
• Strong data analysis and strategic planning skills.
• Excellent communication and presentation skills.
• Organisational and project management skills with a customer-first approach.

Preferred:

• Background in digital media, telecom, automotive, or financial services.
• Familiarity with change management and startup environments.

What Success Looks Like

• Customer Success: High retention, maximised account value, and long-term loyalty.
• Business Growth: Increased win rates, shorter timelines, and upsell opportunities.
• Customer Lifecycle Success: Seamless guidance through sales, onboarding, and success stages.
• Collaboration: Strong cross-functional relationships influencing product development and regional strategies.

Salary, Benefits & Perks

All new UK hires receive benefits from day one, including:

• Flexible holiday policy
• Private healthcare
• Pension scheme with up to 4% employer contributions
• Share options
• Mental health support via SpringHealth
• Paid family leave
• Paid medical leave
• Loyalty bonus ('InVacation') after 7 years
• Wellness allowance
• Home working stipend
• Competitive salary and bonus scheme

DEI Statement

We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, disability, or veteran status. We are proud to be an inclusive workplace.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Technology, Information, Internet