Store Experience Leader

Sainsbury's Limited; Maidstone; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discounts on shopping

Annual bonus

Free food & drinks for colleagues

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on store perks

Job summary

Sainsbury's Limited is seeking a Customer Experience Manager to lead store operations and drive excellent service. You will coach teams, manage performance, and ensure KPI targets related to customer satisfaction and sales are met across front-of-house and back-of-house areas.

The role emphasises hands-on leadership in a busy retail environment, with responsibility for scheduling, discipline, and ensuring a seamless customer experience across all store touchpoints.

Qualifications

• Leadership experience in a fast-paced, customer-facing environment.
• Proven ability to coach and develop a team.
• Delivery of key performance indicators (KPIs) related to customer experience.
• Experience running high-volume, daily store operations.
• Ability to handle disciplinaries and sensitive employee relations with fairness.

Responsibilities

• Oversee customer experience from checkout to back of house to meet commitments.
• Manage front-end checkout operations ensuring customers are served efficiently.
• Run store operations and possibly petrol station where applicable.
• Lead, manage and schedule colleagues; address performance issues fairly.
• Occasionally assume overall responsibility for store operations to support customers.

Skills

People management

Customer service

KPI delivery

Operational leadership

Team coaching

Job description

Sainsbury's Limited is seeking a Customer Experience Manager to lead store operations and drive excellent service. You will coach teams, manage performance, and ensure KPI targets related to customer satisfaction and sales are met across front-of-house and back-of-house areas.

The role emphasises hands-on leadership in a busy retail environment, with responsibility for scheduling, discipline, and ensuring a seamless customer experience across all store touchpoints.