Senior SRE ServiceNow Platform Reliability

Worky; England; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Site Reliability Engineer III to own end-to-end reliability for the ServiceNow platform. You will manage incident response, SLOs, and platform performance, and drive efficiency through automation and improved telemetry across the stack.

Ideal candidates combine 3+ years SRE experience with strong scripting, JVM tuning, and database optimization skills in a large enterprise environment.

Qualifications

• Formal training or certification in site reliability engineering concepts and 3+ years applied experience.

Responsibilities

• Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering.
• Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions.
• Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review.
• Monitors platform and product performance metrics; partners with engineering on remediation.
• Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades.
• Automates repetitive operational work to reduce toil.
• Performs design reviews for platform/tenant implementations; partners with architecture on platform standards.
• Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior.
• Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Skills

Python

Java/Spring Boot

.Net

SRE principles

Incident response

JVM tuning

SQL databases

AI-assisted tooling

Post‑mortems

Education

SRE certification

Tools

ServiceNow

Java

PostgreSQL

Oracle/MySQL/SQL Server

Job description

JPMorgan Chase is seeking a Site Reliability Engineer III to own end-to-end reliability for the ServiceNow platform. You will manage incident response, SLOs, and platform performance, and drive efficiency through automation and improved telemetry across the stack.

Ideal candidates combine 3+ years SRE experience with strong scripting, JVM tuning, and database optimization skills in a large enterprise environment.