Senior Site Reliability & DevOps Lead

JPMorgan Chase & Co.; Auchentibber; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Software Engineer specializing in site reliability. You will lead and guide a team, drive resiliency reviews, and translate complex problems into actionable engineering work for medium to large-scale products.

You will shape reliability strategy, mentor engineers, and collaborate with diverse stakeholders to define SLOs and improve service levels, with exposure to hybrid on-prem/cloud environments.

Qualifications

• Formal training or certification in software engineering.
• Deep proficiency in reliability, scalability, performance, security and enterprise architecture.

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Design, implement, and maintain operational reliability for large-scale OpenTelemetry pipelines on hybrid on-prem/cloud environments.
• Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheus, Elasticsearch, OpenSearch optimizing for performance, real-time monitoring, logging, and alerting.
• Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.

Skills

Site reliability

Technical leadership

Mentoring

Problem decomposition

Resiliency design reviews

Education

Formal training or certification in software engineering

Tools

Grafana

Dynatrace

Prometheus

Datadog

Elasticsearch

OpenTelemetry

Kubernetes

Docker

Job description

JPMorgan Chase & Co. is seeking a Software Engineer specializing in site reliability. You will lead and guide a team, drive resiliency reviews, and translate complex problems into actionable engineering work for medium to large-scale products.

You will shape reliability strategy, mentor engineers, and collaborate with diverse stakeholders to define SLOs and improve service levels, with exposure to hybrid on-prem/cloud environments.