Senior Specialist, Technical Training (Cyber & Information Resilience)

L3Harris Technologies, Inc.; Tewkesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Tewkesbury is looking for a Senior Specialist in Technical Training to deliver training on cryptography solutions. The role involves managing and executing training activities, developing course materials, and supporting customer engagements. Candidates should have experience as a technical SME in network security, with strong interpersonal skills. The position offers a base salary plus various benefits including a DV bonus, private medical insurance, and a pension scheme.

Benefits

£3,000 – £6,000 DV Bonus

25 days holiday plus bank holidays

Private medical insurance

Pension scheme up to 8% employer contribution

Employee Family Assistance Programme

Qualifications

• Experience managing day-to-day delivery of technical training services.
• Strong understanding of cryptographic solutions and network security.
• Ability to create and deliver engaging training materials.

Responsibilities

• Plan, manage, and execute technical training activities.
• Deliver classroom-based training on cryptography solutions.
• Develop new training course material and update existing ones.

Skills

Technical SME experience in IP networking

Instructional design methodology

Interpersonal skills

Knowledge of Microsoft Office

Ability to work independently

Tools

Microsoft PowerPoint

Adobe Creative Cloud

Job description

Job Title: Senior Specialist, Technical Training (Cyber & Information Resilience)

Location: Tewkesbury, UK

Job ID: 31829

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. Our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

About this opportunity

From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers. In Tewkesbury we are the HQ for our Intelligence & Cyber International division. We are currently looking for individuals with a passion for technology to join our team of Cyber and Information Resilience Subject Matter Experts (SME) to create and deliver training to a range of internal and external customers.

Partnering with engineering teams and customer stakeholders to define training requirements for courseware content, design & develop courseware from initial concept through to delivery. This is a hands‑on role including product training delivery and training management. There will be opportunity to work on other exciting projects such as assisting with pre‑sales demonstrations, post‑sales customer support, maintaining complex solutions in our training fleet and working with engineers on product development. Hybrid working may be available but full‑time on‑site presence at our Tewkesbury facility is required.

What the role will involve

• Plan, manage and execute technical training activities ensuring that appropriate staff, equipment and other resources are available and used efficiently and effectively.
• Deliver training on cryptography solutions to customers at all levels, predominantly classroom‑based instructor‑led delivery in Tewkesbury or at customer sites.
• Analyse, design and develop new training course material and update existing training material.
• Create supporting documentation such as training course proposals, training plans and student handouts.
• Become a product SME on the use of ICI products and integrated solutions containing third‑party partner solutions.
• Maintain training pool stock for the cryptographic portfolio, ensuring level and quality are maintained and future requirements are planned in line with Company AOP, future sales and BD forecasting and new product development.
• Assist in pre‑ and post‑sales technical support tasks on behalf of sales or customer support teams, such as product presentations, trials and demonstrations, 1st/2nd line helpdesk technical support, producing quotations and input to bid activities.
• Prepare to travel internationally for short durations (typically up to 1 week).
• Work closely with sales, engineering and product management by providing customer feedback and user SME.
• Support the advancement of training capability by utilising best‑of‑breed delivery methods, technology and third parties.
• Support definition of Service Level Agreements (SLAs) for all customer training and maintain KPIs that monitor SLA achievement.
• Oversee the career and learning development of assigned staff, including performance reviews, training, development and objective setting, and mentor trainers.

Essential experience and skills

• Prior experience as a technical SME in IP networking, information & network security, IPsec or cryptographic solutions.
• Experience implementing training programs using instructional design methodology, from initial concept through design and delivery.
• Establishing a comprehensive technical training strategy and assurance mechanisms, documenting and applying feedback to improve delivery.
• Experience managing day‑to‑day delivery of training services and supporting commercial functions such as business development and bid activities.
• Demonstrable delivery of formal classroom‑based instructor‑led training and/or workplace training.
• Strong interpersonal skills with the ability to manage relationships with internal and external stakeholders.
• Strong knowledge of Microsoft Office suite, particularly PowerPoint and Word.
• Ability to work independently and organise work within a schedule and budget.
• Keeping up to date with trends in instructional design and technology‑enhanced learning, advising stakeholders on growth and innovation.

Desirable skills

• Background within the military or government sectors and familiarity of military practice on the deployment of cryptographic capabilities.
• Formal training qualification such as L3 Award in Education and Training (L3 AET).
• Completion of recognised DSAT courses (Training Needs Analysis, Course Design, Defense Trainer) or strong practical understanding of DSAT.
• Knowledge of media production tools such as Adobe Creative Cloud, Blender, Autodesk Maya, etc.
• Familiarity with e‑Learning design principles, technologies and applications (authoring tools and LMS).
• Experience implementing training systems via non‑traditional methods (virtual classroom, CBT, e‑Learning).

Benefits

• £3,000 – £6,000 voluntary DV Bonus (subject to clearance and project requirements).
• Half‑day finish on Fridays.
• 25 days holiday per year plus bank holidays, with increases for long service and the option to buy/sell up to 5 days.
• Private medical insurance with optional family cover.
• Pension scheme with up to 8% employer contribution.
• Life Assurance up to 4× salary (flexible up to 10×).
• Group income protection.
• Flexible opt‑in extras such as a health‑care cash plan, dental insurance, gym membership, critical illness cover and cycle‑to‑work scheme.
• Employee Family Assistance Programme providing mental health and wellbeing support.
• Professional membership reimbursement (discretionary).

Important to know

Due to the nature of our work many roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must be eligible for access to classified information and will be subject to government security checks.

Equal Opportunity Employer

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.