Senior Software Support Team Lead — Incidents, Automation & Cloud

Enso Recruitment; Belfast; On-site; GBP 67,500 - 82,500; Full time

Benefits offered by this job

Competitive salary

Bonus

Pension

Ongoing learning and professional development support

Job summary

A global technology organization is seeking a Software Support Team Lead to establish a high-performing support function in Belfast. This senior, hands-on role involves leading a Level 2 application support team, managing critical production issues, and implementing ITIL practices. You will oversee application deployments, monitor system performance, and mentor team members. Strong candidates will have experience in Windows/Linux environments, SQL, and automation tools like PowerShell and Ansible. This position offers a competitive salary, potential bonuses, and opportunities for professional development.

Qualifications

• Proven experience leading a Level 2 team.
• Strong hands-on technical background in Windows and Linux environments.
• Solid experience with SQL and query optimisation.
• Experience using networking tools such as ssh and sftp.
• Scripting capability in PowerShell, Bash, or Python.
• Strong understanding of ITIL processes.

Responsibilities

• Lead a Level 2 application support team.
• Act as the senior escalation point for production issues.
• Oversee Incident, Problem, and Change Management activities.
• Monitor application health and system stability.
• Write automation scripts for operational efficiency.
• Track team KPIs and contribute to operational planning.

Skills

Leadership

Windows Server

Linux/Unix

SQL

PowerShell

Bash

Python

Networking Tools

ITIL Processes

Monitoring Tools

Tools

SQL Server

Jenkins

Ansible

Job description

A global technology organization is seeking a Software Support Team Lead to establish a high-performing support function in Belfast. This senior, hands-on role involves leading a Level 2 application support team, managing critical production issues, and implementing ITIL practices. You will oversee application deployments, monitor system performance, and mentor team members. Strong candidates will have experience in Windows/Linux environments, SQL, and automation tools like PowerShell and Ansible. This position offers a competitive salary, potential bonuses, and opportunities for professional development.