Software Support Team Lead

Enso Recruitment; Belfast; On-site; GBP 67,500 - 82,500; Full time

Benefits offered by this job

Competitive salary

Bonus

Pension

Ongoing learning and professional development support

Job summary

A global technology organization is seeking a Software Support Team Lead to establish a high-performing support function in Belfast. This senior, hands-on role involves leading a Level 2 application support team, managing critical production issues, and implementing ITIL practices. You will oversee application deployments, monitor system performance, and mentor team members. Strong candidates will have experience in Windows/Linux environments, SQL, and automation tools like PowerShell and Ansible. This position offers a competitive salary, potential bonuses, and opportunities for professional development.

Qualifications

• Proven experience leading a Level 2 team.
• Strong hands-on technical background in Windows and Linux environments.
• Solid experience with SQL and query optimisation.
• Experience using networking tools such as ssh and sftp.
• Scripting capability in PowerShell, Bash, or Python.
• Strong understanding of ITIL processes.

Responsibilities

• Lead a Level 2 application support team.
• Act as the senior escalation point for production issues.
• Oversee Incident, Problem, and Change Management activities.
• Monitor application health and system stability.
• Write automation scripts for operational efficiency.
• Track team KPIs and contribute to operational planning.

Skills

Leadership

Windows Server

Linux/Unix

SQL

PowerShell

Bash

Python

Networking Tools

ITIL Processes

Monitoring Tools

Tools

SQL Server

Jenkins

Ansible

Job description

Enso Recruitment is delighted to be working with a global, enterprise-scale technology organisation that is undergoing significant transformation and is now looking to appoint a Software Support Team Lead to build and lead a high-performing support function within their Belfast operation.

This is a senior, hands-on leadership role where you’ll shape how production support operates locally, act as the escalation point for complex technical issues, and drive service excellence across business-critical platforms used at scale.

The Role

You’ll lead a Level 2 application support team operating in a high-availability, business-critical environment, while remaining technically hands-on.

Key responsibilities include:

• Leading and managing a Belfast-based support team within a global operations function
• Acting as the senior escalation point for complex production issues and outages
• Owning Incident, Problem and Change Management activities in line with ITIL practices
• Overseeing application deployments, upgrades, fixes and enhancements across environments
• Monitoring application health, performance, and system stability
• Supporting distributed systems across both cloud and on-prem environments
• Managing application stacks across production and non-production environments
• Writing automation scripts (PowerShell, Bash, Python, SQL etc.) for monitoring and operational efficiency
• Producing high-quality documentation such as runbooks and troubleshooting guides
• Leading major incident calls and driving continuous improvement initiatives
• Tracking team KPIs and contributing to operational planning and workload management
• Supporting the development and growth of team members through mentoring and coaching

About You

• Proven experience leading a Level 2 / Application / Production Support team
• Strong hands-on technical background across Windows Server and Linux/Unix environments
• Solid experience with SQL (e.g. T-SQL, SQL Server, query optimisation)
• Experience using networking tools such as ssh, sftp, traceroute, etc.
• Scripting capability in tools such as PowerShell, Bash, Perl or Python
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Experience using monitoring and observability platforms
• Exposure to automation tooling such as Jenkins, Ansible, or similar
• Comfortable working in fast-paced, high-availability environments
• Strong communication skills and confidence working with technical and non-technical stakeholders
• Salary: Up to £75k
• Bonus
• Pension
• Ongoing learning and professional development support

To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!✉️📞