Lead Application Support: Incident Response & Growth

Hunter Bond; Bracknell; On-site; GBP 55,000 - 65,000; Full time

Job summary

A technology recruitment firm is seeking an Application Support Team Leader in Bracknell, UK. This role involves leading a busy support team, managing critical incidents, and maintaining customer relationships. Candidates should have proven experience in a leadership role and SQL skills. This is a full-time position offering a salary between £55,000 and £65,000, plus a bonus. The role requires a proactive approach to driving improvements and mentoring team members.

Qualifications

• Proven experience in a leadership role within application support.
• Ability to work efficiently under pressure and manage critical incidents.

Responsibilities

• Assure and improve support function efficiency.
• Handle escalations and coordinate responses during incidents.
• Build and maintain strong relationships with customers.
• Provide mentoring and guidance to Engineers.
• Take ownership of critical issues.
• Drive continuous improvement.
• Work with other teams to provide product insights and relay bugs.
• Drive training and development.
• Contribute technically to incidents.
• Deliver and take responsibility for service reviews.

Skills

Experience working in an Application Support Team Lead capacity

SQL

Job description

A technology recruitment firm is seeking an Application Support Team Leader in Bracknell, UK. This role involves leading a busy support team, managing critical incidents, and maintaining customer relationships. Candidates should have proven experience in a leadership role and SQL skills. This is a full-time position offering a salary between £55,000 and £65,000, plus a bonus. The role requires a proactive approach to driving improvements and mentoring team members.