Production Technology Lead - Stability & Automation

JPMorganChase; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A global financial services leader is seeking a Technology Support Lead in Greater London to oversee technical support and operational stability for production applications. Responsibilities include managing incidents, leading support teams, and enhancing monitoring tools. The ideal candidate has strong experience in IT services, infrastructure management, and communication skills in English. A collaborative environment focusing on enabling technology solutions is offered.

Qualifications

• Experience managing applications or infrastructure in large-scale technology environments.
• Proficient in industry-standard monitoring tools.
• Excellent teamwork and communication skills.

Responsibilities

• Lead teams providing application or infrastructure service delivery.
• Monitor production environments for anomalies.
• Manage production technology incidents to resolution.

Skills

Troubleshooting IT services

Observability and monitoring tools

Interpersonal relationship skills

Communication skills (English)

Education

Experience in Object-Oriented Programming / Python, Unix, SQL

Tools

ITIL framework

Public cloud

Job description

A global financial services leader is seeking a Technology Support Lead in Greater London to oversee technical support and operational stability for production applications. Responsibilities include managing incidents, leading support teams, and enhancing monitoring tools. The ideal candidate has strong experience in IT services, infrastructure management, and communication skills in English. A collaborative environment focusing on enabling technology solutions is offered.