Remote Application Support Lead: Process & Performance

SR2 | Socially Responsible Recruitment | Certified B Corporation™; United Kingdom; Remote; GBP 45,000 - 60,000; Part time

Job summary

A leading consultancy in the UK is seeking an experienced Application Support Lead to oversee and enhance support processes for a business-critical system. This role involves improving performance, managing stakeholder expectations, and implementing best practices. The ideal candidate should have strong experience in application support leadership and a proven track record of process improvement. This position is remote-based and initially for a duration of 6 months.

Qualifications

• Strong experience in application support leadership or service delivery roles.
• Proven track record of process improvement and driving measurable performance gains.
• Familiar with incident management, problem management, and ITIL best practice.

Responsibilities

• Assess, monitor, and improve delivery performance of the CIMS product.
• Review and optimise the application support process.
• Define and establish a stable maintenance schedule for the system.

Skills

Application support leadership

Process improvement

Incident management

Stakeholder communication

Setting up monitoring and reporting

Job description

A leading consultancy in the UK is seeking an experienced Application Support Lead to oversee and enhance support processes for a business-critical system. This role involves improving performance, managing stakeholder expectations, and implementing best practices. The ideal candidate should have strong experience in application support leadership and a proven track record of process improvement. This position is remote-based and initially for a duration of 6 months.