Senior Soft Services Account Manager, Facilities Management

Anabas (UK 2) Ltd; Slough; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday 33 days incl. Bank Holidays

Employee Assistance Programme

Recognition and Reward scheme

Life Insurance 1 X annual salary

Recommend a friend scheme

Job summary

Anabas is seeking an experienced Soft Services Account Manager to act as the primary off-site representative, leading strategic and operational delivery of Soft Services for a key client in the UK. The role spans workplace programmes, relocations, asset and guest experience management, cleaning, post room and landscaping operations.

You will balance client expectations with supplier performance, maintain health and safety standards, and drive continuous improvement across the portfolio.

Qualifications

• 5-10 years demonstrable experience within the Facilities Management sector, including delivery of complex services and contractual interpretation.
• Proven experience providing leadership within similar-sized organisations.
• Ability to manage diverse FM portfolios with varying needs and priorities.
• Experience of robust budget management, process improvement, team leadership and relationship management.
• Customer-driven approach with a strong focus on continuous improvement.
• Ability to communicate professional, concise and accurate information in written and verbal formats.
• Willingness to challenge assumptions and work collaboratively with colleagues to identify new solutions.
• Willingness to travel UK-wide.
• Experience of working in a regulated environment.

Responsibilities

• Act as a key member of the operations management team, ensuring the delivery of a 5-star FM service to the client base.
• Ensure soft FM services, planned works and reactive works are followed through by site management and specialist teams.
• Work with site, facilities managers, the Anabas Helpdesk and approved subcontractors to ensure client-specific SLAs and KPIs are achieved.
• Ensure Health & Safety procedures are in place, compliance is achieved and suitable records are maintained.
• Establish the correct service standards and ensure agreed SLAs and KPIs are consistently met.
• Proactively identify gaps in service provision and develop innovative business solutions to support organic growth across FM services.
• Prepare business cases for the Account Director where additional opportunities, improvements or service enhancements are identified.
• Proactively manage risk through audits and effective coordination with subcontractors, landlords and regulatory bodies.
• Build excellent relationships with clients through effective account management strategies.
• Encourage strong working relationships between operational teams and client representatives.
• Deliver accurate service delivery and performance reports to client stakeholders and the Anabas senior management team.
• Hold overall budgetary accountability for the contracts within your portfolio.
• Ensure equipment, payroll, materials and subcontractor costs are managed within agreed budgets.
• Communicate clearly and positively with staff at all levels.
• Create a focus on employee engagement, business goals and a positive working environment.

Skills

Leadership

Budget management

Relationship management

Communication (written & verbal)

Continuous improvement

Team leadership

Problem solving

Travel willingness

Education

Degree in Facilities, Business Management or related

Tools

Microsoft Office

Job description

Anabas is seeking an experienced Soft Services Account Manager to act as the primary off-site representative, leading strategic and operational delivery of Soft Services for a key client in the UK. The role spans workplace programmes, relocations, asset and guest experience management, cleaning, post room and landscaping operations.

You will balance client expectations with supplier performance, maintain health and safety standards, and drive continuous improvement across the portfolio.