Soft Services Manager

ABM UK; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

24/7 GP access

Mental health support

Get Fit Programme

Cycle to work scheme

Employee discounts and cashback offers

Job summary

A leading facility services provider in Glasgow is seeking an experienced Soft Services Manager. This role requires overseeing the highest standards in security, cleanliness, and hygiene across various client sites. The ideal candidate will have experience in managing facility services, compliance with health and safety regulations, and excellent team leadership skills. Benefits include 24/7 GP access and mental health support. This position offers a competitive salary and a dynamic work environment, following a M-S rota basis.

Qualifications

• Experience in managing facility services and soft services.
• SIA DS/CCTV Licences required.
• Track record of ensuring high standards in service delivery.

Responsibilities

• Manage recruitment and onboarding of staff.
• Oversee staffing rosters and ensure shift coverage.
• Ensure compliance with ABM audit requirements.
• Conduct staff training and issue PPE.
• Ensure ABM audit requirements, RAMs and COSH are up to date.
• Issue PPE and staff uniforms, maintain records.

Skills

Staff induction and training

Shift management

Compliance with H&S regulations

Team leadership

Job description

LOCATION: PRINCES SQUARE GLASGOW

SHIFT PATTERN: M-S rota basis, 47 hours per week.

SIA DS/CCTV Licences Required

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

Role Overview And Purpose

ABM UK is seeking a dynamic and experienced Soft Services Manager to join our team. As Soft Services Manager, you will be responsible for delivering the highest standards of security, cleanliness, hygiene, waste management, and other contractual tasks at our client's sites. You will ensure that all operations are carried out efficiently and effectively, meeting client expectations and company policies and procedures.

Overall responsibility for all Multi-Activity Facility Services on Site with focus on setting the highest standards across all contracted service areas to ensure the delivery of a consistent, high-quality service, considering the needs of the Clients and the Customer.

Key Responsibilities

• Recruiting
• New staff site induction, onboarding and site training
• Rosta, (changes, ensuring all shifts are covered, booking agency staff
• Any task related to TMG
• Approving Holidays
• Approving sick days
• Changes to T&C
• Staff return to work
• Time sheets and payroll
• Making changes to staff duties
• Adding or changing of site procedures and emergency plans (with collaboration from site manager)
• Ensuring the site meets ABM audit requirements, e.g. correct ABM document off show, RAMs and COSH are up to date, all H&S forms are completed
• Introducing new documents or programs
• Staff training and PPE issued and documented
• Ordering and issuing staff uniform

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.