Account Manager VA2911

Anabas (UK 2) Ltd; Greater London; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Employee Assistance Programme

Recognition and Reward scheme

Cycle to Work scheme

“Recommend a Friend” incentive

Company events

Training and development opportunities

Job summary

Anabas (UK 2) Ltd. is seeking an Account Manager to lead strategic and operational FM delivery for multiple client environments from an off-site position in London, with some travel. The role requires 5–10 years in FM, DBS clearance, and a focus on safety, compliance and service excellence.

You will manage budgets, oversee site teams and subcontractors, and maintain strong client relationships to deliver a seamless, 5-star workplace experience.

Qualifications

• 5-10 years demonstrable experience within the FM sector.
• Proven experience providing leadership within similar-sized organisations.
• Ability to manage diverse FM portfolios with varying needs and priorities.

Responsibilities

• Lead the strategic and operational delivery of FM services across multiple client environments.
• Act as the primary off-site representative to balance client expectations with supplier performance.
• Ensure a 5-star FM service and that SLAs/KPIs are consistently met.
• Oversee Health & Safety procedures, compliance and records.
• Manage budgets, drive process improvements, and lead teams.
• Willingness to travel UK-wide, including overnight stays when required.

Skills

Stakeholder leadership

Budget management

Client relationship management

FM operations

Project coordination

Education

Degree in relevant discipline

Tools

Microsoft Office

Job description

Anabas is a dynamic, national Facilities Management provider focused on delivering outstanding workplace experiences for corporate office occupiers.

We are looking for an experienced Account Manager to act as the primary off-site representative, leading the strategic and operational delivery of Facilities Management services across multiple client environments.

This is a pivotal role responsible for creating a safe, seamless and high-quality workplace experience, spanning workplace programmes, relocation projects, asset management and day-to-day facilities operations.

You will bring a strong blend of management expertise and stakeholder leadership, confidently balancing client expectations with supplier performance through a proactive, solutions-driven approach.

Act as a key member of the operations managementteam, ensuring the delivery of a 5-star FM service to the client base.

Ensurebuilding services, planned works and reactive works are followed through bysite management and specialist teams.

Workwith site, facilities managers, the Anabas Helpdesk and approvedsub-contractorsto ensureclient-specific SLAs and KPIs are achieved.

EnsureHealth & Safety procedures are in place, compliance is achieved andsuitable records are maintained.

Establishthe correct service standards and ensure agreed SLAs and KPIs are consistentlymet.

Location: London based - some out of London travel may be required

Employment Type: Permanent

Hours: 8:00am–5:00pm, with flexibility required to support business needs

Pre-employment vetting: Required, including a DBS check

5-10 years demonstrable experience within the FM sector, including delivery of complex services andcontractual interpretation.

Provenexperience providing leadership within similar-sized organisations.

Abilityto manage diverse FM portfolios with varying needs and priorities.

Experienceof robust budget management, process improvement, team leadership andrelationship management.

Customer-drivenapproach with a strong focus on continuous improvement.

Abilityto communicate professional, concise and accurate information in written andverbal formats.

Willingnessto challenge assumptions and work collaboratively with colleagues to identifynew solutions.

Strongworking knowledge of Microsoft Office.

Flexibilityto meet the needs of the business.

Degree-level education in a relevant discipline, or equivalent experience.

Willingness to travel UK-wide, including someovernight stay where required.

IOSH / NEBOSH Qualified

What We Offer

• Employee Assistance Programme.
• Recognition and Reward scheme.
• Cycle to Work scheme.
• “Recommend a Friend” incentive.
• Company events.
• Training and development opportunities.

Additionalinformation

This job description is intended to give the post holder anappreciation of the role and range of duties envisaged for this position.

Specific tasks and objectives will be agreed with the postholder throughout the period of employment.

The job description may be varied from time to time by theCompany to reflect changes in the post holder’s role and/or the needs of thebusiness.

5-10 years demonstrable experience within the Building Services or TFM sector, including delivery of complex services and contractual interpretation.