Account Manager VA2938

Anabas (UK 2) Ltd; Greater London; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

33 days holiday

Employee Assistance Programme

Life Assurance

Recognition and Rewards

Company events

Recommend a friend scheme

Job summary

Anabas (UK 2) Ltd is seeking an experienced Account Manager to oversee Facilities Management services for a client in London. This client-facing role demands strong leadership, operational management, and superior customer service to ensure on-site excellence.

You will be the primary on-site contact, coordinating with suppliers and ensuring the delivery meets contractual requirements. The role includes managing P&L, seeking improvements, and maintaining statutory compliance, with hours

Qualifications

• Proven experience managing facilities services within a corporate office environment.
• Strong leadership and team management skills.
• Confident decision-maker with good negotiation and influencing ability.

Responsibilities

• Build and maintain strong client relationships.
• Oversee supplier coordination and performance.
• Ensure consistent, high-quality service delivery in line with contractual requirements.
• Identify opportunities for service improvements and implement changes where required.
• Ensure statutory compliance and completion of planned maintenance.
• Manage reactive incidents and oversee incident reporting.
• Control and manage P&L matters, billing, and additional works.

Skills

Client relationships

Leadership

Negotiation

Customer service

Facilities management

P&L management

Job description

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

We are currently recruiting for an experienced Account Manager to manage the delivery of Facilities Management services to one of our clients in London. This is a client-facing role requiring strong leadership, operational management, and customer service skills.

As the Account Manager you will be the first point of contact that the client has with Anabas. It is critical that the job holder demonstrates professionalism, ownership, and responsibility for attending to the client’s needs on site and where they are unable to do so, escalating in a swift and speedy manner to the appropriate personnel within Anabas to quickly satisfy the needs of the client.

Your responsibilities will include:

• Build and maintain strong client relationships
• Oversee supplier coordination and performance
• Ensure consistent, high-quality service delivery in line with contractual requirements
• Identify opportunities for service improvements and implement changes where required
• Ensure statutory compliance and completion of planned maintenance
• Manage reactive incidents and oversee incident reporting
• Control and manage P&L matters, billing, and additional works

This is a full time, permanent position. Monday to Friday, 40hs per week between 08:00-17:00.

Benefits include:

• Salary - Up to £75,000(depending on experience)
• 33 days holiday per year inc Bank Holidays.
• Employee Assistance Programme.
• Life Assurance Benefit– Anabas employees are enrolled to our Assurance scheme at 1 x basic salary.
• Recognition and Reward scheme.
• Recommend a friend scheme.
• Company events.

About You:

• Proven experience managing facilities services within a corporate office environment
• Strong leadership and team management skills
• Confident decision-maker with good negotiation and influencing ability
• Self-motivated, organised, with a proactive approach to problem-solving
• Experience operating in a 5-star customer service environment is essential

Three years experience in a similar role