Facilities Account Manager - Soft Services VA2954

Anabas (UK 2) Ltd; Slough; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday 33 days incl. Bank Holidays

Employee Assistance Programme

Recognition and Reward scheme

Life Insurance 1 X annual salary

Recommend a friend scheme

Job summary

Anabas is seeking an experienced Soft Services Account Manager to act as the primary off-site representative, leading strategic and operational delivery of Soft Services for a key client in the UK. The role spans workplace programmes, relocations, asset and guest experience management, cleaning, post room and landscaping operations.

You will balance client expectations with supplier performance, maintain health and safety standards, and drive continuous improvement across the portfolio.

Qualifications

• 5-10 years demonstrable experience within the Facilities Management sector, including delivery of complex services and contractual interpretation.
• Proven experience providing leadership within similar-sized organisations.
• Ability to manage diverse FM portfolios with varying needs and priorities.
• Experience of robust budget management, process improvement, team leadership and relationship management.
• Customer-driven approach with a strong focus on continuous improvement.
• Ability to communicate professional, concise and accurate information in written and verbal formats.
• Willingness to challenge assumptions and work collaboratively with colleagues to identify new solutions.
• Willingness to travel UK-wide.
• Experience of working in a regulated environment.

Responsibilities

• Act as a key member of the operations management team, ensuring the delivery of a 5-star FM service to the client base.
• Ensure soft FM services, planned works and reactive works are followed through by site management and specialist teams.
• Work with site, facilities managers, the Anabas Helpdesk and approved subcontractors to ensure client-specific SLAs and KPIs are achieved.
• Ensure Health & Safety procedures are in place, compliance is achieved and suitable records are maintained.
• Establish the correct service standards and ensure agreed SLAs and KPIs are consistently met.
• Proactively identify gaps in service provision and develop innovative business solutions to support organic growth across FM services.
• Prepare business cases for the Account Director where additional opportunities, improvements or service enhancements are identified.
• Proactively manage risk through audits and effective coordination with subcontractors, landlords and regulatory bodies.
• Build excellent relationships with clients through effective account management strategies.
• Encourage strong working relationships between operational teams and client representatives.
• Deliver accurate service delivery and performance reports to client stakeholders and the Anabas senior management team.
• Hold overall budgetary accountability for the contracts within your portfolio.
• Ensure equipment, payroll, materials and subcontractor costs are managed within agreed budgets.
• Communicate clearly and positively with staff at all levels.
• Create a focus on employee engagement, business goals and a positive working environment.

Skills

Leadership

Budget management

Relationship management

Communication (written & verbal)

Continuous improvement

Team leadership

Problem solving

Travel willingness

Education

Degree in Facilities, Business Management or related

Tools

Microsoft Office

Job description

About Anabas

Anabas is a dynamic, national Facilities Management provider focused on delivering outstanding workplace experiences for corporate office occupiers.

• Location: Slough and Windlesham
• Employment Type: Permanent
• Hours: 8:00am–5:00pm, with flexibility required to support business needs
• Pre-employment vetting: Required, including a DBS check

We are looking for an experienced Soft Services Account Manager to act as the primary off‑site representative, leading the strategic and operational delivery of Soft Services for a key client.

This is a pivotal role responsible for creating a safe, seamless and high‑quality workplace experience, spanning workplace programmes, relocation projects, asset management, guest experience management, cleaning, post room, and landscaping operations.

You will bring a strong blend of management expertise and stakeholder leadership, confidently balancing client expectations with supplier performance through a proactive, solutions‑driven approach.

Key Responsibilities

Service Delivery

• Act as a key member of the operations management team, ensuring the delivery of a 5-star FM service to the client base.
• Ensure soft FM services, planned works and reactive works are followed through by site management and specialist teams.
• Work with site, facilities managers, the Anabas Helpdesk and approved sub‑contractorsto ensure client‑specific SLAs and KPIs are achieved.
• Ensure Health & Safety procedures are in place, compliance is achieved and suitable records are maintained.
• Establish the correct service standards and ensure agreed SLAs and KPIs are consistently met.

Quality, Risk and Service Improvement

• Implement quality control and performance measurement procedures to maintain high standards of service, quality and contractual compliance.
• Proactively identify gaps in service provision and develop innovative business solutions to support organic growth across FM services.
• Prepare business cases for the Account Director where additional opportunities, improvements or service enhancements are identified.
• Proactively manage risk through audits and effective coordination with subcontractors, landlords and regulatory bodies.

Client and Stakeholder Management

• Build excellent relationships with clients through effective account management strategies.
• Encourage strong working relationships between operational teams and client representatives.
• Deliver accurate service delivery and performance reports to client stakeholders and the Anabas senior management team.

Commercial and Financial Management

• Hold overall budgetary accountability for the contracts within your portfolio.
• Ensure equipment, payroll, materials and subcontractor costs are managed within agreed budgets.

People Management

• Communicate clearly and positively with staff at all levels.
• Create a focus on employee engagement, business goals and a positive working environment.

Skills, Experience and Qualifications

To be successful in this role, you will be able to demonstrate the following skills and experience.

• 5-10 years demonstrable experience within the Facilities Management sector, including delivery of complex services and contractual interpretation.
• Proven experience providing leadership within similar‑sized organisations.
• Ability to manage diverse FM portfolios with varying needs and priorities.
• Experience of robust budget management, process improvement, team leadership and relationship management.
• Customer‑driven approach with a strong focus on continuous improvement.
• Ability to communicate professional, concise and accurate information in written and verbal formats.
• Willingness to challenge assumptions and work collaboratively with colleagues to identify new solutions.
• Strong working knowledge of Microsoft Office.
• Flexibility to meet the needs of the business.
• Degree‑level education in a Facilities, Business Management, related discipline, or equivalent experience.
• Willingness to travel UK‑wide, including some overnight stay where required.
• Experience of working in a regulated environment

Other responsibilities

• Take reasonable care of your own health and safety and that of others, ensuring full compliance with Health & Safety procedures.
• Work in line with the Equality & Diversity policy and report any incidents that do not support an inclusive working environment.
• Support company policies and ensure full compliance with associated procedures.

Additional information

This job description is intended to give the post holder an appreciation of the role and range of duties envisaged for this position.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment.

The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Benefits include:

• 33 days of holiday including Bank Holidays.
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Life Insurance 1 X annual salary
• Recommend a friend scheme. Company events. Training & development opportunity.

50,000

Experience

5 years experience managing Soft FM contracts