Senior ServiceNow Solution Lead (Public Sector)

International Business Machines Corporation; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

International Business Machines Corporation in the United Kingdom seeks a Senior ServiceNow Package Consultant to deliver expert consultancy across complex UK public-sector ServiceNow programmes. You will translate business requirements into secure, scalable ServiceNow solutions aligned with best practice and public-sector standards.

You will collaborate with architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow

Responsibilities

• Lead requirements gathering and translate complex business needs into ServiceNow solutions, user stories and functional designs.
• Act as a senior ServiceNow advisor, providing guidance on platform capabilities, best practice and process optimisation.
• Lead solution design and implementation across ServiceNow applications, workflows, automation and integrations.
• Support the full delivery lifecycle from discovery and design through testing, deployment and post-go-live support.
• Facilitate client workshops and communicate effectively with technical and senior non-technical stakeholders.
• Provide leadership within Agile delivery teams, supporting planning, refinement, reviews and retrospectives.
• Champion configuration-first, upgrade-safe solutions and minimise unnecessary customisation.
• Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
• Produce high-quality functional and technical documentation and support knowledge transfer.
• Identify opportunities for platform optimisation, automation and wider ServiceNow transformation.
• Mentor junior consultants and contribute to continuous improvement and delivery best practice.
• Maintain and comply with UK SC Security Clearance requirements for sensitive public-sector programmes.

Job description

International Business Machines Corporation in the United Kingdom seeks a Senior ServiceNow Package Consultant to deliver expert consultancy across complex UK public-sector ServiceNow programmes. You will translate business requirements into secure, scalable ServiceNow solutions aligned with best practice and public-sector standards.

You will collaborate with architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow